Taufiq Hossain
Queens,NY
Summary
Hospitality professional with experience in front office operations, guest services, and hotel team coordination. Skilled in managing daily front desk workflow, scheduling staff, handling guest concerns, and supporting smooth hotel operations. Strong focus on service quality, efficiency, and leadership development with the goal of advancing into hotel management roles.
Overview
6
6
years of professional experience
Work History
Front Desk Manager
Ace Hotel
New York, NY
09.2025 - Current
- Oversee daily front desk operations and ensure smooth guest check-in/ check-out.
- Create and manage staff schedules; handle shift coverage and call-outs
- Process payroll and verify employee hours for accuracy
- Handle guest issues and escalate when needed to maintain satisfaction
- Train front desk agents on systems, policies, and service standards
- Coordinate with housekeeping and management to maintain room readiness
Overnight Manager | Night Auditor
Ravel Hotel, Trademark Collection by Wyndham
New York
12.2023 - 08.2025
- Efficient Night Auditor skilled in managing nightly finances, ensuring accuracy, and using software for accounting tasks.
- Detail-oriented Night Auditor managing front desk operations, providing great service, and solving issues.
- Experienced Night Auditor monitoring hotel security, communicating effectively, and responding to emergencies.
- Analytical Night Auditor identifying financial errors, conducting audits, and improving efficiency.
- Reliable Night Auditor organizing tasks, assisting guests, and solving problems for a smooth stay.
Guest Services Agent
Boro Hotel
Long Island City, NY
11.2023 - 03.2025
- Provided professional front desk service at a 113-room boutique hotel
- Handled check-ins, check-outs, and concierge requests with warmth and efficiency
- Built rapport by remembering guest names and preferences
- Coordinated with housekeeping and maintenance for smooth daily operations.
- Resolved guest concerns promptly to ensure satisfaction and repeat visits.
- Maintained a clean, organized, and welcoming front desk environment
Guest Services Agent
Wyndham Garden Long Island City
Queens, NY
03.2020 - 10.2023
- Welcome guests warmly upon arrival, providing a friendly and hospitable first impression of the hotel.
- Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency in processing reservations and payments.
- Respond promptly to guest inquiries and requests, including providing information about hotel amenities, local attractions, and dining options.
- Coordinate with other hotel departments to fulfill guest needs, such as arranging transportation, room service, or special accommodation.
- Resolve guest complaints and issues promptly and professionally, striving to exceed guest expectations and ensure a positive experience throughout their stay.
Education
Bachelor of Business Administration - Hospitality and Tourism Management
New York City College of Technology
Brooklyn, NY, USSkills
- Front Office Operations
- Team Leadership
- Staff Scheduling
- Guest Relations
- Conflict Resolution
- PMS Systems (Opera Cloud, Opera Express)
- Payroll & Time Tracking
- Microsoft Office Suite
Timeline
Front Desk Manager
Ace Hotel
09.2025 - Current
Overnight Manager | Night Auditor
Ravel Hotel, Trademark Collection by Wyndham
12.2023 - 08.2025
Guest Services Agent
Boro Hotel
11.2023 - 03.2025
Guest Services Agent
Wyndham Garden Long Island City
03.2020 - 10.2023
Bachelor of Business Administration - Hospitality and Tourism Management
New York City College of Technology