Tauna Christensen

• Meticulously analyze the medical documentation of our physician and mid-level health providers
• Extract pertinent information in said documentation to verify the proper selection of ICD-10 diagnoses codes and CPT/HCPCS codes for services and procedures
• Adherence to coding guidelines and federal regulations
• Effectively communicate with our physician and mid-level providers and/or other billing staff if documentation needs to be clarified or more information obtained
• Protect patient health information with the strictest confidentiality Ability to work independently without direct supervision
• Self-motivated and self-driven to perform with quality and excellence
• Use of electronic medical record software (eClinicalWorks)

• Warmly greeted each patient upon their arrival at the office
• Answered incoming phone calls with professional and polite phone etiquette
• Scheduled and coordinated office appointments for our physician and mid-level providers
• Strong ability to multitask with answering phone calls and taking care of walk-in patients and a wide variety of their needs, while also keeping track of appointment schedule in our busy medical office
• Provided excellent customer service with every patient encounter
• Maintained accurate medical records and documentation
• Strict confidentiality in protecting patients' health information
• team player with all staff members

I worked for two contractors while employed at Idaho National Laboratory:

Westinghouse Electric Corporation dba Westinghouse Idaho Nuclear Inc
Lockheed Martin dba Lockheed Idaho Technologies Company

• Obtained a Department of Energy security clearance
• Provided computer support for Project Managers and other personnel at Idaho National Laboratory including creating reports, documents, tables, and slide presentations
• Followed Department of Energy document protocol
• Rapid learner in every aspect of my position
• Provided each of my customers with a commitment to excellence
• Computer software used: WordPerfect, Freelance Graphic, Arts and Letters, and Calera Wordscan