Summary

Overview

Work History

Education

Skills

Timeline

Tauna Thomas

Arlington

Summary

Results-driven property management professional with experience since 2022, currently performing Property Manager-level responsibilities for a 204-unit residential community. Proven ability to maintain 97% occupancy, optimize operations, and lead teams to achieve financial and leasing goals. Experienced in handling diverse property challenges and compliance requirements, with a strong ownership mindset and focus on efficiency.

Overview

years of professional experience

Work History

Assistant Manager (Acting Property Manager)

Wakefield Residential

Marysville

10.2023 - Current

Oversee operations of a 204-unit residential community, maintaining 97% occupancy
Perform full Property Manager responsibilities, including leasing strategy, financial oversight, and team leadership
Lead a team of 4 employees, driving performance across leasing, operations, and resident services
Generate and manage lease renewals, supporting strong retention and occupancy stability
Manage rent collections, delinquency, and legal notices, including 30-day and pay-or-vacate notices
Execute month-end closing, deposit accounting, invoicing, and financial reporting
Assist in budgeting and financial forecasting to support property performance
Implement pricing and marketing strategies to optimize revenue and leasing activity
Coordinate vendors and contractors to ensure efficient and timely maintenance operations
Ensure compliance with Fair Housing laws and local/state regulations
Utilize Yardi, CRM systems, and EliseAI to streamline operations and communication
Resolve resident issues promptly, maintaining high satisfaction and retention

Assistant Community Manager

Thrive Communities

Seattle

04.2022 - 10.2023

Supported operations across Class B and Class D properties, gaining experience with diverse resident needs, operational challenges, and property conditions
Processed and managed MFTE (Multi-Family Tax Exemption) paperwork, ensuring accuracy and compliance with program requirements
Conducted property tours and contributed to leasing and marketing efforts
Managed rent collections and supported financial reporting processes
Assisted with budget preparation and forecasting
Coordinated maintenance requests and vendor services
Maintained compliance with Fair Housing regulations
Built strong resident relationships, supporting retention and satisfaction

Server

Applebee's

Marysville

01.2021 - 01.2022

Delivered high-volume customer service while maintaining accuracy and professionalism
Managed billing, payments, and transaction processing
Strengthened communication and conflict resolution skills

Guest and Food Service Associate

Kwik star

Bettendorf

01.2020 - 01.2021

Managed cash handling, daily reporting, and transaction accuracy
Maintained operation efficiency in a fast paced-environment
Supported inventory management and store operations

Sportsbook Ticket Writer

Rhythm City Casino

Davenport

02.2020 - 08.2020

Processed high-volume financial transactions and maintained transaction logs (MTL)
Ensured compliance with financial and regulatory procedures
Managed large cash volumes with accuracy and accountability