Dynamic Community Manager with over two decades of experience notably with Seldin Company. Payment management including deposits, rents, vendor payments. Resident and Customer support. Benefit to any company. Authorized to work in the US for any employer
Hi, I’m
Taunda Thomas
Summary
Overview
13
years of professional experience
1
Certification
Work History
Thunder Ridge Senior AptsCedar Falls, IA
Property Management
07.2014 - 12.2023
Job overview
- Participated in community outreach programs, representing the property and building positive relationships with the local community
- Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial and reputational risks
- Utilized property management software to streamline administrative tasks, track lease agreements, and generate financial reports, improving overall operational efficiency
- Implemented a proactive rent collection process, reducing late payments by 100% and improving overall cash flow
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
- Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
Radar PropertiesCamp Verde, AZ
Area Manager
04.2011 - 06.2013
Job overview
- Managed a portfolio of 5 properties, ensuring high occupancy rates and tenant satisfaction
- Developed and implemented property management strategies to maximize rental income and minimize vacancies
- Collaborated with contractors and vendors to coordinate repairs, renovations, and maintenance projects within budgetary constraints
- Maintained accurate financial records including rent payments received, invoices paid, and budget reports prepared
- Implemented resident retention programs such as community events or referral incentives resulting in an increase in lease renewals by 100%
Garden ApartmentsCedar Falls, IA
Apartment Complex Manager
Job overview
- Managed a portfolio of 02 residential properties, overseeing all aspects of property operations
- Implemented effective leasing strategies resulting in an average occupancy rate of 98%
- Developed and maintained positive relationships with tenants, addressing concerns and resolving issues promptly
JLL Extended Stay InnCedar Falls, IA
General Manager
Job overview
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Led a team of 16 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Implemented customer loyalty programs resulting in increased repeat business
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
Super 8 Motel
General Manager
Job overview
Staples
Customer Care/Service Agent
Job overview
IHOP
Assistant Manager
Job overview
Comfort Inn Hotels
Night Auditor
Job overview
Education
Career College N. Nevada
Medical Office Certification from Medical Office
1 1992
University Overview
Napa Valley Community College
General Office Studies
1 1989
University Overview
Skills
- Crisis management (leadership skill), money handling, Customer Service
- Basic math
- HIPAA
- Retail management
- Staff scheduling
- Customer communication
- Technical Proficiency
- Maintaining patient confidentiality
- Report writing
- Sales
- Order management system
- Productivity software
- Accounting and finance experience - Accounting and finance experience (6-10 years)
- Accounting
Certification
- Driver's License
- November 2020 to December 2027
- Current Class C license no accidents
Work History
Work History
01-2009Additional Information
Additional Information
- Summary of Skills:
- Customer Service:
- Achieved Employee of the Month 4 times Staples National All-Star recognition.
- Received District recognition for Customer Care.
- Maintained high standards of customer service, adopting the attitude of "the customer is always right."
- Handled customer questions and concerns, assisting in product location, guest relations, suggestive selling.
- Assisted with check in/out of customers, received payments, daily and weekly banking duties.
- Office Skills:
- Answered multi-line phones/transferring calls/paging, excellent knowledge of general office equipment such as computers, copiers, and fax machines.
- Prepared and sent monthly bills for customers.
- Produced monthly reports to track payment history.
- Reconciled previous day's revenue and receipts. Maintained daily register band deposits.
- Managed and coordinated weekly schedules for all staff.
- Orientated and trained all new employees to effectively complete duties.
- Accounts Receivable/Accounts Payable.
- Management:
- Apartment Management; kept property safe and full 100% for the last 14 months. Brought apartment rating up from a 4 to a 10 which it had been not been in 5 years.
- Managed a Hotel and Apartment complex at the same time, becoming an active member of the Cedar Valley Chamber of Commerce; was awarded Manager of the Month/Volunteer of the Month.
- Maintained rental agreements and applicants, evictions.
- Handled background/credit checks.
- Completed daily audits and made corrections as needed.
- Supervised all areas of hotels; such as Housekeeping, Front Desk, Maintenance, Marketing, and Guest Relations.
Timeline
Property Management
Thunder Ridge Senior Apts
07.2014 - 12.2023
Area Manager
Radar Properties
04.2011 - 06.2013
Apartment Complex Manager
Garden Apartments
General Manager
JLL Extended Stay Inn
General Manager
Super 8 Motel
Customer Care/Service Agent
Staples
Assistant Manager
IHOP
Night Auditor
Comfort Inn Hotels
Career College N. Nevada
Medical Office Certification from Medical Office
Napa Valley Community College
General Office Studies