Taunda Thomas

Dynamic Community Manager with over two decades of experience notably with Seldin Company. Payment management including deposits, rents, vendor payments. Resident and Customer support. Benefit to any company. Authorized to work in the US for any employer

• Driver's License
• November 2020 to December 2027
• Current Class C license no accidents

• Summary of Skills:
• Customer Service:
• Achieved Employee of the Month 4 times Staples National All-Star recognition.
• Received District recognition for Customer Care.
• Maintained high standards of customer service, adopting the attitude of "the customer is always right."
• Handled customer questions and concerns, assisting in product location, guest relations, suggestive selling.
• Assisted with check in/out of customers, received payments, daily and weekly banking duties.
• Office Skills:
• Answered multi-line phones/transferring calls/paging, excellent knowledge of general office equipment such as computers, copiers, and fax machines.
• Prepared and sent monthly bills for customers.
• Produced monthly reports to track payment history.
• Reconciled previous day's revenue and receipts. Maintained daily register band deposits.
• Managed and coordinated weekly schedules for all staff.
• Orientated and trained all new employees to effectively complete duties.
• Accounts Receivable/Accounts Payable.
• Management:
• Apartment Management; kept property safe and full 100% for the last 14 months. Brought apartment rating up from a 4 to a 10 which it had been not been in 5 years.
• Managed a Hotel and Apartment complex at the same time, becoming an active member of the Cedar Valley Chamber of Commerce; was awarded Manager of the Month/Volunteer of the Month.
• Maintained rental agreements and applicants, evictions.
• Handled background/credit checks.
• Completed daily audits and made corrections as needed.
• Supervised all areas of hotels; such as Housekeeping, Front Desk, Maintenance, Marketing, and Guest Relations.