Tauny Parsons
Customer Service Associate
Plano,TX
Summary
Experienced Subrogation Specialist with strong analytical skills and problem solving abilities. Detail-oriented, observant and knowledgeable with excellent interpersonal and customer service skills. Efficiently handle high case volumes with accuracy and care.
Overview
19
19
years of professional experience
Work History
Customer Service Cashier (Part-Time)
HEB Grocery Store
Plano, TX
11.2023 - Current
- Deliver top-notch service and achieve excellent customer satisfaction through the use of active listening and engagement skills.
- Provided training on cash register operation, stock procedures, company policies and customer services to newly hired team members.
- Process efficient and accurate cash, check, debit, and credit card payments using the Point-of-Sale system.
Subrogation Specialist
Kemper Insurance
Dallas, TX
08.2005 - 01.2024
- Conducted a review and evaluation of subrogation claims to identify potential opportunities for recovery.
- Conducted skip tracing investigations to locate debtors or individuals with outstanding legal obligations using data from various sources, including databases, police records, ISO, WEB MVR, LexisNexis, and Internet search.
- Managed multiple tasks efficiently while adhering to strict deadlines.
- Adhered strictly to company policies regarding confidentiality and data security measures.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Managed the processing of vendor invoices through reviewing, uploading and issuing payments.
- Ensured compliance with applicable laws, regulations, policies, procedures and standards.
- Assigned claims to Total Loss adjusters based on states in which they were licensed.
- Assigned claims to Total Loss adjusters, Subrogation Specialists, litigations, and arbitration.
Skills
- Investigative research
- Insurance Knowledge
- Critical Thinking
- Decision-Making
- Active Listening
- Analytical Skills
- Problem-Solving
- Interpersonal Skills
- Organizational Skills
- Excellent Customer Service
- Microsoft Office Suite
- Teamwork and Collaboration
- Email management
Timeline
Customer Service Cashier (Part-Time)
HEB Grocery Store
11.2023 - Current
Subrogation Specialist
Kemper Insurance
08.2005 - 01.2024
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offWork from home optionPersonal development programsFlexible work hoursCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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