Taunya Hamby

Residential and Commercial Cleaning

• Coordinated home cleaning schedule based on client availability and realistic time constraints.
• Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Maintained clean floors throughout property by sweeping, scrubbing and waxing.
• Laundered sheets and other bedding, made beds and fluffed pillows.
• Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
• Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
• Used natural cleaning products where possible and followed product recommendations to maintain client safety.
• Cleaned building floors by sweeping, mopping and scrubbing.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Sanitized doorknobs, light switches and other frequently touched surfaces.
• Swept, mopped, vacuumed and polished floors of all types.
• Cleansed kitchen appliances such as microwaves, stoves, dishwashers.

Customer service

• Developed trusting relationships with customers by making personal connections.
• Computed purchases and received and processed cash or credit payment.
• Bagged or packaged purchases and wrapped gifts.
• Organized store by returning merchandise to proper areas and restocked displays.
• Assisted in visual merchandising, creating appealing displays that capture customer interest.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Protected store assets by assisting with audits, routine cycle counts and physical inventory.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Supervised employees by providing direction on tasks and expectations regarding customer service standards.
• Used Point of Sale register system to complete transactions.
• Provided feedback to management on customer needs and preferences to improve product offerings.
• Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
• Delegated work to staff, setting priorities and goals.
• Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
• Ensured store was opened and closed in a timely manner according to company policies.
• Verified accuracy of register tills at beginning and end of shift.
• Researched out-of-stock items to find additional inventory in other store locations.
• Counted and balanced registers.
• Monitored employee performance to ensure adherence to company policies and procedures.

• Operated photocopiers and scanners, facsimile machines and personal computers.
• Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
• Delivered messages and ran errands.
• Facilitated communication within the office and with external partners.
• Answered and directed phone calls to appropriate staff members.
• Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
• Provided administrative support to multiple departments as needed.
• Completed and mailed contracts, invoices or checks.
• Monitored office supplies inventory and placed orders when necessary.
• Answered phone calls and directed them to appropriate personnel.
• Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
• Copied, sorted and filed records of office activities and business transactions.
• Performed data entry tasks into various computer systems accurately and efficiently.
• Conducted data entry tasks with a high level of accuracy and efficiency.
• Managed daily office operations and maintained a clean and efficient workspace.
• Trained staff members to perform work activities and use computer applications.
• Inventoried and ordered materials, supplies and services.
• Typed, formatted and edited correspondence and other documents.
• Answered telephones, directed calls, and took messages.
• Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
• Handled incoming and outgoing mail and packages, including preparation for shipping.
• Developed organizational filing systems for confidential customer records and reports.
• Reviewed files, records and other documents to obtain information or respond to requests.
• Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
• Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
• Utilized office equipment such as printers, copiers, and fax machines efficiently.
• Troubleshot office equipment, computer hardware and software issues.
• Attended and completed bailbondsman classes

• Worked well with dispatchers to communicate route and schedule changes.
• Loaded heavy items onto flatbeds using cranes and pulleys safely and securely.
• Maintained safe driving habits to protect property and general public on roadways.
• Responded promptly to emergency calls from dispatch personnel or customers in need of help.
• Obtained signatures needed to complete and process paperwork.
• Worked closely with other drivers, mechanics, tow operators during shifts.
• Maintained accurate records of all towing activities.
• Recorded expenses and maintained receipts.

• Dry clean pants presser
• Cashier
• Maintained customer service standards by greeting and assisting customers with their orders.
• Printed customer bills and processed payments using cash register.
• Kept records of incoming garments, outgoing deliveries, payments received and inventory levels.
• Folded freshly pressed clothes neatly and packaged them according to customer requests.
• Neatly hung or folded items and bagged for customers.
• Retrieved and delivered laundry from customer locations.

• AR/AP Filing claims Payroll all clerical data entry customer service

AR/AP

• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Maintained a calendar of events, meetings, conferences, appointments.
• Monitored office inventory to maintain supply levels.
• Managed office inventory and placed new supply orders.
• Used judgment and initiative in handling confidential matters and requests.
• Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.
• Created monthly reports on office expenses and budgets.
• Responded promptly to customer inquiries via phone or email.
• Drafted agendas, meeting notes and other documents to enhance collaborative process.
• Coordinated with vendors for office supplies and equipment maintenance.
• Collected and coded various documents to prepare for filing, storage, and processing.
• Resolved customer complaints or answered customers' questions.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Coded and entered daily invoices with in-house accounting software.

• Customer service, accounts payable and receivable, filing, phones, dispatch, recovery driver (repos) clerical or administrative tasks such as preparing correspondence, filing and data entry; processing a variety of personnel or pay actions
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Managed office budget to handle inventory, postage and vendor services.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Assigned work and monitored performance of project personnel.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Prepared agendas for board meetings along with taking minutes during sessions.