Taurean Hicks
Alsip,IL
Summary
Eligible for employment in the U.S. without restrictions from any employer.
Achieved high standards of accuracy in work by implementing thorough verification processes. Reduced rework through diligent documentation checks, resulting in enhanced operational efficiency.
Achieved substantial growth through effective management of social media campaigns. Drove sales performance by leveraging technical expertise and business acumen. Cultivated a proactive approach to overcoming challenges in dynamic environments.
Overview
26
26
years of professional experience
Work History
Merchandising Supervisor
Masterpiece Flower Co.
Naperville, IL
04.2023 - 12.2025
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Developed and implemented strategic initiatives to drive business growth and improve client satisfaction.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Oversaw budget management, ensuring alignment with organizational financial goals.
- Directed training programs that improved employee skill sets and operational capabilities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Reset Specialist
Retail Odyssey
Alsip, IL
10.2022 - Current
- Adjusted shelves, bins, racks and temporary displays to match provided plans.
- Reshelved product with speed and efficiency to minimize disturbance to store operations.
- Applied skills to complete new store builds, full store resets and specific department updates.
Lead Associate
Hyer
Alsip, IL
10.2020 - Current
- Worked in various roles in different retail stores
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Trained new employees on daily tasks and procedures to teach staff [Type] skills, resulting in knowledgeable and high-performing team.
Music Teacher
Self-employeed
Chicago, IL
08.2011 - Current
- Formulated and implemented effective lesson plans focusing on principles of music, musicianship, music theory and history.
- Maintained students' progress by evaluating and adjusting strategies.
- Mentored individual students by taking creative approach.
- Monitored students' progress by analyzing performance metrics.
Class A CDL Truck Driver/Driver Trainer
Berry Global, Inc
Alsip, IL
04.2018 - 10.2020
- Drove trucks, loaded and unloaded trailers with forklift
- Inventory management
- Performed cycle counts to investigate and resolve inventory discrepancies.
- Used handheld scanners for warehouse management system compliance.
- Trained new drivers
Taxi Driver/Trainer
First Call Cab Company
Oak Lawn, IL
01.2015 - 03.2018
- Maintained vehicle to maximize passenger satisfaction.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Appeared at designated appointments according to schedule.
- Achieved consistently high customer scores due to exceptional service.
- Hired new drivers, set and maintained performance standards and drove customer satisfaction initiatives.
Motor Transport Operator (88M)/Class A CDL Truck Driver/Commercial Driver Trainer
U.S. Army
El Paso, TX
11.2007 - 04.2011
- Completed routine inspections and daily preventive maintenance services.
- Maintained safety and security of cargo, personnel and equipment in convoy.
- Stayed current on tactical planning and defensive strategies.
- Operated all-wheel vehicles and equipment over variety of terrain and roadways for support of combat operations.
- Trained drivers, taught classes of general operation and safety of variety of military combat vehicles
Hospital Linen Technician
Mercy Hospital
Chicago, IL
03.2003 - 05.2005
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with multiple departments to maximize workflow and efficiency.
Food Service Technician
Advocate Christ Hospital
Oak Lawn, IL
11.1999 - 01.2003
- Cooked burgers, sandwiches on flat grill, operated deep fryers, served food from steam tables for hospital employees, visitors etc
- Worked on patient tray assembly line.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
N/A - Audio Production
Illinois Institute of Art
Chicago, ILCDL A - Trucking
Star Truck Driving School
Bensenville, IL07.2013
Skills
- Demonstrated proficiency in crafting clear and compelling written communication
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Operated tractor-trailer to transport goods safely and efficiently Assisted in loading and unloading cargo to meet delivery schedules Maintained vehicle cleanliness and performed routine inspections to ensure safety standards
- Cultivated strong interpersonal relationships to enhance team collaboration
- Cultivated and strengthened professional relationships to enhance collaboration
- Analyzed complex problems and devised strategic solutions
- Facilitated effective problem resolution strategies to enhance operational efficiency
- Executed troubleshooting procedures to identify and resolve technical issues
- Demonstrated strong work ethic through consistent reliability and dedication to tasks
- Oversaw data management processes to ensure accuracy and accessibility
- Exhibited a consistently friendly and positive demeanor in all interactions
- Assisted in organizing team meetings to facilitate project discussions Supported project documentation efforts to maintain clear communication Aided in coordinating schedules to ensure timely task completion
- Demonstrated leadership by guiding teams towards achieving strategic objectives
- Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service processes
- Exhibited exceptional courtesy and a proactive service mindset in all customer interactions
- Obtained forklift operator certification to ensure safe and efficient material handling operations
Accomplishments
Military medals for leadership
Timeline
Merchandising Supervisor
Masterpiece Flower Co.
04.2023 - 12.2025
Reset Specialist
Retail Odyssey
10.2022 - Current
Lead Associate
Hyer
10.2020 - Current
Class A CDL Truck Driver/Driver Trainer
Berry Global, Inc
04.2018 - 10.2020
Taxi Driver/Trainer
First Call Cab Company
01.2015 - 03.2018
Music Teacher
Self-employeed
08.2011 - Current
Motor Transport Operator (88M)/Class A CDL Truck Driver/Commercial Driver Trainer
U.S. Army
11.2007 - 04.2011
Hospital Linen Technician
Mercy Hospital
03.2003 - 05.2005
Food Service Technician
Advocate Christ Hospital
11.1999 - 01.2003
N/A - Audio Production
Illinois Institute of Art
CDL A - Trucking
Star Truck Driving School