Taurean Smith
Normangee,TX
Summary
Service professional with strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Overview
18
18
years of professional experience
Work History
Service Specialist
Wayfair
10.2016 - Current
- Provide customer support for online orders, deliveries, returns, and product inquiries in a high-volume service environment.
- Resolve customer concerns efficiently while maintaining company service standards and customer satisfaction metrics.
- Navigate multiple systems to document interactions, process resolutions, and follow up on outstanding issues.
- Build rapport with customers and de-escalate challenging situations professionally.
Sandwich Maker
Arby’s
06.2015 - 10.2016
- Prepared food items according to company standards for quality, safety, and presentation.
- Maintained a clean and organized workstation in compliance with health and safety regulations.
- Worked collaboratively with team members to ensure timely order completion during peak hours.
- Delivered courteous service to customers in a fast-paced environment.
Mortgage Servicing Representative
Penncro Associates (Contracted for Bank of America)
07.2012 - 12.2014
- Serviced home loan and mortgage accounts on behalf of Bank of America in a call center setting.
- Assisted customers with inquiries related to mortgage payments, escrow accounts, account balances, and loan statuses.
- Explained policies, procedures, and available options clearly to borrowers.
- Documented customer interactions accurately while adhering to compliance and confidentiality requirements.
- Met performance metrics for call quality, accuracy, and productivity.
Manager/Cashier
D&D All Star Clothing
Normangee, TX
01.2012 - 06.2012
- Answered customer questions regarding merchandise, promotions, and store policies.
- Maintained sales records and recommended merchandise based on customer needs.
- Executed integrated advertising efforts across multiple media channels.
Stocker
Dollar General
Normangee, TX
04.2011 - 06.2012
- Stocked, rotated, and maintained inventory to ensure product availability.
- Assisted customers with product location and inquiries.
- Ensured cleanliness and safety of shelves, storage, and work areas.
Maintenance/Caretaker
Castleman Zoology
Hilltop Lakes, TX
10.2007 - 07.2008
- Maintained animal enclosures and adhered to safety and cleanliness standards.
- Recorded activity and monitored animal health and behavior.
- Assisted with dietary and nutritional planning.
Education
Bachelor of Science - Business Administration
DeVry University
Naperville, ILSkills
- Customer Service & Client Relations
- Mortgage & Loan Servicing Support
- Hard-working
- Problem Resolution & Escalation Handling
- Order Management & Account Support
- Communication & Active Listening
- MS Word & Office Applications
- Time Management & Multitasking
- Fast Learner & Team Collaboration
- Positive attitude
- Adaptability and dependability
- Punctuality
Timeline
Service Specialist
Wayfair
10.2016 - Current
Sandwich Maker
Arby’s
06.2015 - 10.2016
Mortgage Servicing Representative
Penncro Associates (Contracted for Bank of America)
07.2012 - 12.2014
Manager/Cashier
D&D All Star Clothing
01.2012 - 06.2012
Stocker
Dollar General
04.2011 - 06.2012
Maintenance/Caretaker
Castleman Zoology
10.2007 - 07.2008
Bachelor of Science - Business Administration
DeVry University