Jakeline Duran-Lopez
Summary
Motivated and bilingual professional seeking an entry-level Legal Receptionist or immigration Legal Assistant position. Over four years of experience in customer service, client relations, cash handling, and administrative responsibilities. Recognized for leadership, problem-solving, and organization in fast-paced environments. Passionate about helping others and pursuing a long-term career in immigration law.
Overview
4
4
years of professional experience
Work History
Retail Service Specialist
O'Reillys Auto Parts
Fuquay-Varina
03.2026 - Current
- Build strong customer relationships and ensure customer satisfaction.
- Assisted customers by researching and locating automotive parts and providing exceptional service.
- Operated point-of-sale systems to process customer transactions accurately.
- Maintain the organization of inventory and store records.
- Managed inventory levels and organized stock for efficient retrieval.
- Recognized for organizational skills and maintaining an efficient work environment.
- Handle multiple responsibilities simultaneously in a fast-paced environment.
Cashier/Customer Service Cashier
Advanced Auto Parts
Raleigh
09.2024 - Current
- Assisted customers in identifying products and resolving concerns.
- Managed cash handling and end-of-day register procedures as a keyholder.
- Maintained store organization and trained or assisted coworkers when needed.
- Ensured smooth store operations in manager's absence.
- Developed strong leadership, communication, and problem-solving skills.
Crew Member/Cashier
Burlington Stores
Garner
09.2023 - 06.2024
- Acted as a resource for customers and team members by answering questions and resolving issues.
- Demonstrated reliability, adaptability, and strong customer service skills.
- Managed front-end operations in the absence of supervisors.
- Assisted with training and supporting new employees.
Cashier/Customer Service
Chios Rotisserie
Garner
05.2022 - 09.2023
- Maintained a high level of customer satisfaction by resolving issues professionally.
- Managed customer orders, phone orders, and third-party delivery services.
- Coordinated catering orders and handled multiple responsibilities independently.
- Built strong communication and multitasking skills while serving a diverse customer base.
- Performed opening and closing duties and maintained cleanliness and organization.
Education
High School - Mathematics, Science, English, Social Studies
Garner Magnet High School
Garner, NC06-2024
Some College (No Degree) - Associates in Arts
Wake Technical Community College
true07-2026
Skills
- Bilingual: English and Spanish (Fluent)
- Customer Service & Client Relations
- Professional Phone Etiquette
- Scheduling & Appointment Coordination
- Microsoft Word, Excel, and Outlook
- Data Entry & Record Management
- Organization & Multitasking
- Problem Solving & Conflict Resolution
- Team Leadership & Training
- Confidentiality & Attention to Detail
- Written and Verbal Communication
- Cash Handling
Volunteer Experience
Holy Name of Jesus Cathedral | Raleigh, NC
Catechist
08/22 - Current
- Teach and mentor students in faith formation classes.
- Communicate effectively with parents, children, and church staff.
- Participate in church events and community outreach activities.
- Demonstrate leadership, patience, and commitment to serving others.
Accomplishments
- AP and Honors Courses
- GPA of 4.2
- A/B Honor Roll
- Beta Club Member
Languages
- English: Fluent
- Spanish: Fluent
Career Objective
Seeking an opportunity to begin my legal career as a Legal Receptionist or immigration Legal Assistant, where I can utilize my bilingual communication, customer service, and organizational skills while gaining experience in immigration law and working toward my long-term goal of becoming an immigration attorney.
Timeline
Retail Service Specialist
O'Reillys Auto Parts
03.2026 - Current
Cashier/Customer Service Cashier
Advanced Auto Parts
09.2024 - Current
Crew Member/Cashier
Burlington Stores
09.2023 - 06.2024
Cashier/Customer Service
Chios Rotisserie
05.2022 - 09.2023
High School - Mathematics, Science, English, Social Studies
Garner Magnet High School
Some College (No Degree) - Associates in Arts
Wake Technical Community College