Taurian Collins
West Monroe,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Overnight Healthcare Customer Service
TTEC
01.2022 - 03.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Contacted patients on annual renewal dates to offer assistance.
- Resolved patient billing issues in line with established guidelines.
- Delivered prompt service to prioritize customer needs.
Technical Support Representative
Kelly Connect
07.2019 - 01.2022
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Promoted efficiency among departments with prompt resolution of system issues.
- Tested new software and hardware prior to deployment.
Operation Specialist
JP Morgan Chase
09.2013 - 07.2019
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Implemented process improvements that increased overall customer satisfaction rates.
- Optimized resource allocation, ensuring projects were completed on time and within budget.
- Leveraged technology solutions to automate repetitive tasks, allowing staff members to focus on higher-value activities.
- Evaluated potential risks associated with new projects or ventures, informing decision-making processes accordingly.
Education
I.T. -
Full Sail University
Skills
- (65) WPM Typing Speed
- Ticket support system management
- Ticket management
- Issue Troubleshooting
- Patient confidentiality
- Claims Processing
- Insurance Verification
- HIPAA Compliance
- Flexible Schedule
- Medical Terminology
- Quality Assurance
- Eligibility Determination
Microsoft Expertise
- Word
- Access
- Powerpoint
- Excel
- Outlook
Timeline
Overnight Healthcare Customer Service
TTEC
01.2022 - 03.2024
Technical Support Representative
Kelly Connect
07.2019 - 01.2022
Operation Specialist
JP Morgan Chase
09.2013 - 07.2019
I.T. -
Full Sail University
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