Tauris Johnson
Phoenix,AZ
Summary
Technical Support Engineer with 10+ years of experience managing technical services & support operations onshore as well as offshore. Proven successes in implementing innovative technical support strategies. Adept at analyzing valuable support requirements while improving productivity & increasing the overall reliability. Bringing top-notch Customer Service skills that include oral and written communication, active listening and analytical problem-solving skills.
Overview
11
11
years of professional experience
Work History
Behavioral Health Technician
Alowai Health Services
08.2023 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
Transportation Specialist
Amazon
09.2021 - 02.2023
- Coordinated schedules and communicated changes to customers.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
Construction/Demolition Worker
Brycon
03.2016 - 10.2017
- Wore mandated safety equipment and used correct procedures for total site safety.
- Conducted post-demolition site assessments, ensuring all required tasks were completed before moving onto subsequent projects.
- Performed selective demolition tasks with attention to detail, preserving historical elements as requested by clients or architects.
- Operated heavy machinery skillfully for precise demolition work, reducing potential damage to adjacent structures.
- Operated cutting saws and other power tools for demolition work.
Senior Systems Executive
Cognizant Solutions
06.2013 - 05.2015
- Collaborated with cross-functional teams to develop innovative solutions for complex technical issues.
- Established robust monitoring solutions for proactive identification of potential issues and swift resolution when needed.
- Worked with IBM Lotus Notes, Sametime, Citrix, Cisco WebEX, RDP, ServiceNow, and Outlook.
- Installed and maintained client networks and workstations ranging from small (10 workstations) to large (2 workstation).
- Performed duties such as configuration and maintenance of network services including web servers, and PTP on both Windows and Linux-based environments.
Education
High School Diploma -
White Station High School
Memphis, TNAviation Support Technician
United States Navy
01.1996
Skills
- Documentation skills
- De-escalation Strategies
- Mental Health Support
- 10 years in Customer Service
- Problem-solving abilities
- Technical Support Management
- IT Infrastructure Management
- Information Security Policies
- Cloud Computing Expertise
- Cybersecurity Management
- Enterprise software implementation
- Administrative Skills
Timeline
Behavioral Health Technician
Alowai Health Services
08.2023 - Current
Transportation Specialist
Amazon
09.2021 - 02.2023
Construction/Demolition Worker
Brycon
03.2016 - 10.2017
Senior Systems Executive
Cognizant Solutions
06.2013 - 05.2015
High School Diploma -
White Station High School
Aviation Support Technician
United States Navy
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