Skilled team player with strong background Customer Service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Dick's Sporting Goods, Inc
Glen Burnie, MD
10.2024 - 12.2024
Processed returned merchandise according to company policies.
Promoted special offers and discounts to encourage additional purchases.
Answered store and merchandise questions and led customers to wanted items.
Special Needs Bus Aide
Smith Bus Company
09.2023 - 04.2024
Provided information on routes and arrival times to transported students.
Observed students to verify proper fastening of safety restraints or wheelchair tie-down straps.
Oversaw student conduct, referring incidents of non-compliance to appropriate disciplinary personnel.
Verified correct pick-up and drop-off locations for transported students and individuals.
Aided driver by providing verbal directions when operating vehicles in reverse gear.
Customer Service Associate
Home Depot
Glen Burnie, MD
09.2021 - 07.2023
Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
Exceeded expectations when assisting customers.
Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues.
Served as friendly first point of contact for customer inquiries.
Answered incoming telephone calls and provided information regarding store hours, location and policies.
Team Member
Honeygrow
Baltimore, MD
06.2021 - 08.2021
Prepared assigned workstation with right ingredients and made quality products.
Restocked supplies and checked expiration dates of foodstuffs.
Took orders, made drinks and provided refills for guests.
Transported food products, cleaned tables and counters, and stocked dining room supplies.
Cashier
Home Depot
Oxon Hill, MD
05.2020 - 01.2021
Processed cash register transactions on POS and provided correct change.
Accepted checks, debit and credit cards, and gift certificates in line with company policy.
Assisted customers with locating hard-to-find items.
Balanced cash drawers at shift beginning and end.
Greeted customers with prompt and friendly service.