TAVARES RIVERS
MIAMI GARDENS,FL
Summary
Enthusiastic retail professional with five years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant Student
St. Catherine's Rehab Hospital
Hialeah , FL
06.2024 - 08.2024
- Monitored Vital Signs.
- Feeding patients.
- Transporting Patients.
- Maintaining patients' hygiene and changing bedding.
Childcare Professional
His House Children's Home
Miami Gardens , FL
12.2023 - Current
- Provided safe, stimulating and fun environment for children in care.
- Organized activities such as games, arts and crafts, outdoor playtime and educational lessons.
- Developed positive relationships with families of the children in care.
- Observed and monitored children's behavior to ensure safety and well-being.
- Prepared meals and snacks according to dietary requirements.
- Reported any concerns or incidents to the relevant authorities promptly.
- Maintained detailed records of daily activities and health check results.
- Implemented positive reinforcement techniques when disciplining children.
- Responded quickly and appropriately to medical emergencies involving children.
- Worked collaboratively with other staff members to provide quality childcare services.
- Managed conflicts between the children using effective communication strategies.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Customer Service Representative
Happy Floors
Miami Gardens , FL
06.2021 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Front Desk Associate
Plant Fitness
Miami , FL
01.2021 - 07.2021
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Cashier
Wendy's International LLC
Cooper City , FL
03.2020 - 02.2021
- Trained new team members in cash register operation, stock procedures and customer service.
- Assisted with purchases, locating items and signing up for rewards programs.
- Resolved issues with cash registers, card scanners and printers.
- Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped customers find specific products, answered questions and offered product advice.
- Resolved issues regarding customer complaints and escalated worsening concerns to cashiers for remediation.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Cashier
Esther's Restaurant
Miami Gardens , FL
06.2019 - 02.2020
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Resolved issues regarding customer complaints and escalated worsening concerns to cashiers for remediation.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Monitored sales events, added new merchandise and rang up purchases.
Education
Certified Nursing Assistant Program
Miami Dade College
Miami, FL08-2024
High School Diploma -
American High School
Hialeah, FL06-2019
Skills
- First-aid and CPR
- Customer assistance
- Cash management
- Staff mentoring
- ID verification
- Credit and cash transactions
- Cash counting machine operations
- Security monitoring
- Data entry
- Order processing
- Issue resolution
REFERENCE
- Nataly Santos (Miami Dade College Professor)
- Phone: 754-213-0170
- Nataly.santos23@gmail.com
Timeline
Certified Nursing Assistant Student
St. Catherine's Rehab Hospital
06.2024 - 08.2024
Childcare Professional
His House Children's Home
12.2023 - Current
Customer Service Representative
Happy Floors
06.2021 - 11.2023
Front Desk Associate
Plant Fitness
01.2021 - 07.2021
Cashier
Wendy's International LLC
03.2020 - 02.2021
Cashier
Esther's Restaurant
06.2019 - 02.2020
Certified Nursing Assistant Program
Miami Dade College
High School Diploma -
American High School
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