TAVISHA VELAZQUEZ
Apollo Beach,FL
Summary
Multitalented professional with several years in top-tier organizational support. Robust history offering office management, support staff management, training and supervision. Skilled at handling multiple individual schedules for therapist, doctors and management. Excellent written and verbal communication with team members and outreach in the community.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
KTS MENTAL HEALTH GROUP
BALTIMORE , MD
2019.12 - 2024.05
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Coordinated communications between departments to ensure timely completion of projects.
- Coordinated meetings and prepared agendas, recorded minutes during sessions, and circulated comprehensive meeting notes.
- Created spreadsheets using Excel software programs including formulas, and pivot tables. Created PowerPoint presentations used for diverse business needs.
- Developed and maintained computer- and paper-based filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Assistant Store Manager
Royal Farms
Edgewood , MD
2017.02 - 2019.12
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided training to new employees on company policies and procedures.
Education
Vocational - Medical Coding And Billing
DeVry University
Downers Grove, IL2023-02
Edgewood High School
Edgewood, MD2013-07
Skills
- Proficient in Microsoft Office: Word, Excel, Powerpoint and Outlook
- Scheduling: Managed individual schedules for therapists, doctors and management.
- Customer Service: Handled inbound and outbound calls with professional phone etiquette
- Documentation And Reporting: Submitted billing, and reported income to managment
- File Management: Single handedly cleaned up paper filing system, assisted and overseen in file transfer from paper to electronic.
- Process Improvement: Handled office tasks and priorities making sure the day to day goes smoothly in office. Also managed kids summer camp delegating work to camp employees.
- Office Management: Overseen day to day tasks, able to take over when employees are out. Ordered office supplies.
Certification
- Undergraduate Certificate in Medical Billing and Coding 12/2022
Timeline
Executive Administrative Assistant
KTS MENTAL HEALTH GROUP
2019.12 - 2024.05
Assistant Store Manager
Royal Farms
2017.02 - 2019.12
Vocational - Medical Coding And Billing
DeVry University
Edgewood High School
- Undergraduate Certificate in Medical Billing and Coding 12/2022
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