Tavon Simmons
Jamaica
Summary
Results-driven Operations Manager with over 7 years of experience in optimizing workflows and improving client satisfaction. Skilled in problem-solving, strong communication, and continuous improvement strategies, contributing to enhanced operational efficiency and team performance.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Shift Supervisor
Acacia Network
06.2026 - Current
- Supervised daily operations to ensure team adherence to safety protocols and standards.
- Coordinated staff schedules to optimize workflow and enhance productivity across shifts.
- Trained new employees on operational procedures, fostering a collaborative team environment.
- Assisted in resolving client inquiries efficiently, improving overall service satisfaction.
- Monitored inventory levels, ensuring adequate stock for smooth operational flow.
Operations Manager
Homes for the Homeless
08.2018 - 12.2025
- Supervised safety staff of 21 personnel, including 2 supervisors, providing direction on security tasks and training staff in policies and procedures.
- Documented and addressed resident complaints, ensuring appropriate resolutions were provided.
- Assisted director of security in compiling statistical information and monitoring inventory of supplies used in shelter.
- Established productive working relationships with outside agencies such as Department of Homeless Services, Social Services, Administration for Children Services, Prevention Assistance and Temporary Housing.
Assistant General Manager
Burger King
02.2015 - 08.2018
- Motivated and directed team members and shift leaders to exceed guest satisfaction and financial goals through fast, friendly service in clean surroundings.
- Ensured outstanding service for each guest by creating a friendly environment and upholding company standards.
- Prepared and maintained comprehensive records and case files for employees, business documentation, government information, and financial statements.
Education
High School Diploma -
August Martin High School
Jamaica, NYSkills
- Shift reporting
- Scheduling coordination
- Operational efficiency
- Workplace safety
- Document management
- Team leadership
- Problem-solving
- Verbal and written communication
- Customer engagement
- Team motivation
- Positive attitude
Certification
- First Aide and CPR Certified
- F02 Fire Guard
- Opioid Overdose Prevention
- Nonviolent Crisis Intervention
Timeline
Shift Supervisor
Acacia Network
06.2026 - Current
Operations Manager
Homes for the Homeless
08.2018 - 12.2025
Assistant General Manager
Burger King
02.2015 - 08.2018
High School Diploma -
August Martin High School