Summary
Overview
Work History
Education
Skills
Timeline
Generic

TaVonna Todd

Tyler,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

3
3
years of professional experience

Work History

Personal Shopper

Walmart
08.2023 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Customer Service Associate Cashier

Home Depot
10.2021 - 06.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
  • Developed strong rapport with regular customers through friendly interactions and personalized service.
  • Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
  • Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
  • Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
  • Solved problems with products and services by providing customers with technical support.

Education

High School Diploma -

Tyler High School
Tyler, TX
05.2022

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Customer Relations
  • Relationship Building
  • Flexible Schedule
  • Online Order Processing
  • Prioritizing Orders
  • Heavy Lifting
  • Online ordering familiarity
  • Payment Processing
  • Product Knowledge
  • Merchandise Selection
  • Sales expertise
  • Accurate money handling
  • Product expertise
  • Sales proficiency
  • Cash Handling
  • Active Listening

Timeline

Personal Shopper

Walmart
08.2023 - Current

Customer Service Associate Cashier

Home Depot
10.2021 - 06.2023

High School Diploma -

Tyler High School

Similar Profiles

CREATE PROFILE
TaVonna Todd