Tavoris Thompson
Minneapolis,MN
Summary
Reliable and analytical individual with a strong aptitude for problem-solving and an upbeat attitude. Eager to gain real-world experience and enhance skills. Solid understanding of network security principles with hands-on expertise in monitoring and analyzing security events. Commitment to maintaining a secure environment while continuously seeking opportunities to expand knowledge and learn more every day.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technology Service Group Aalyst II
RBC Wealth management
MN
01 2023 - Current
- Troubleshoot software, hardware and issues and worked with end users to resolve their technical needs or report issue to proper technical team
- Maintain user accounts by resetting passwords and unlocking accounts
- Check user permission and assign them to correct AD groups
- Work with other teams and members
- Provide customer and technical support to around 30 customers daily over the phone
- Demonstrated exceptional customer service skills by providing user-friendly instructions to non-technical staff
- Use ticketing systems to manage and process support actions and requests
- Developed positive customer relationships with service
Computer Repair Technician
Free Lance
01.2022 - 06.2022
- Provide on site and over the phone computer repair services to small businesses and private customers
- Diagnose software or hardware issues, install updates or new software while removing malicious programs
- Repair hardware of systems as needed
Education
No Degree - Cybersecurity
Summit Academy OIC
Minneapolis, MN12-2022
Skills
- SIEM tools
- IAM
- Linux
- Log management and analysis
- Vulnerability assessment
- Designing and implementing security controls
- Knowledge of network protocols and network security posture
- Vulnerability assessment
- Incident response
- Threat intelligence
- Analyzing Network traffic
Certification
- CompTIA Security+ 11/23
- CompTia Network+ 5/24
- TCM Security Practical Junior Penetration Tester 4/25
Timeline
Computer Repair Technician
Free Lance
01.2022 - 06.2022
Technology Service Group Aalyst II
RBC Wealth management
01 2023 - Current
No Degree - Cybersecurity
Summit Academy OIC