Tawana Ballenger
Philadelphia,PA
Summary
Welcome Center Representative effective at delivering positive guest relations, distributing collateral information and supporting administrative efforts. Knowledgeable about facility operations and typical visitor needs. Consistently provides accurate information, directions and assistance to visitors.
Overview
9
9
years of professional experience
Work History
Cashier
ShopRite Fox Street
10.2018 - 12.2021
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Stock Room Associate
Ross Dress For Less
01.2017 - 03.2020
- Received incoming merchandise and stored in correct stock locations.
- Performed weekly inventory counts to verify stock levels.
- Greeted customers and directed to requested products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Certified Peer Specialist
Resource Human Development
07.2012 - 01.2017
- Improved mental health outcomes for clients through active listening, empathy, and effective communication skills.
- Promoted positive recovery culture within organization by serving as role model for hope, resilience, and self determination.
- Advocated for client needs within mental health services systems, promoting access to appropriate care options.
- Helped individuals set realistic goals based on personal life situations and strengths.
Education
Some College (No Degree) - Paralegal Studies
Peirce College
Philadelphia, PAHigh School Diploma -
Strawberry Mansion High School
Philadelphia, PA06.1989
Skills
- Professional Demeanor
- Active Listening
- Conflict Resolution
- Teamwork and Collaboration
- Excellent Communication
- Organizational Skills
- Time Management
- Reliability
- Customer Service
- Team player mentality
Timeline
Cashier
ShopRite Fox Street
10.2018 - 12.2021
Stock Room Associate
Ross Dress For Less
01.2017 - 03.2020
Certified Peer Specialist
Resource Human Development
07.2012 - 01.2017
Some College (No Degree) - Paralegal Studies
Peirce College
High School Diploma -
Strawberry Mansion High School
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