Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessDevelopmentManager
Tawana Briscoe

Tawana Briscoe

Manager
Carencro,LA

Summary

Dynamic leader with a proven track record at Walmart, adept in motivational skills and sales strategy development. Elevated customer satisfaction and reduced employee turnover through innovative management and exceptional service. Skilled in conflict resolution and inventory monitoring, consistently achieving targets and fostering a positive team environment.

Overview

12
12
years of professional experience

Work History

Overnight Manager

Walmart
03.2024 - Current
  • Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
  • Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
  • Reduced employee turnover through effective communication, training, and mentorship of staff members.
  • Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
  • Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
  • Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.

Stocking Lead

Walmart
05.2023 - 03.2024
  • Assisted in training new employees on proper stocking techniques, equipment usage, safety protocols, and company policies.
  • Managed incoming shipments accurately by verifying documentation against physical product counts.
  • Enhanced store appearance and customer experience by maintaining clean and well-stocked shelves.
  • Improved inventory management by consistently organizing and replenishing stock in a timely manner.
  • Maintained strong relationships with vendors through regular communication regarding delivery schedules or delays.
  • Optimized warehouse storage space utilization by strategically organizing products based on size, weight, or frequency of use.
  • Collaborated with team members to efficiently unload trucks and distribute products throughout the store.
  • Increased efficiency of restocking procedures through implementation of standardized processes for handling overstock and damaged items.
  • Trained stock team in merchandising, storage management and customer service.

Sales Associate/Overnight Stocker and Receiver

Walmart
09.2021 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Collaborated with team members to achieve monthly sales targets.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Shift Leader/Key Holder

Walgreens
02.2021 - 09.2021
  • Developed action plans to address operational challenges, resulting in cohesive team environment.
  • Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
  • Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
  • Improved team performance with regular feedback sessions and targeted skill development initiatives.
  • Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.

Key Holder/Shift Leader

Circle K
12.2020 - 02.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.

Assistant Store Manager

Walmart
02.2020 - 12.2020
  • Strengthened customer loyalty with personalized interactions and follow-ups.
  • Analyzed sales data for informed decision-making on product placement.
  • Guided team members through challenges with clear communication and support.
  • Conducted regular audits for accurate stock levels, reducing excess inventory.
  • Identified sales opportunities through customer interactions, maximizing revenue.
  • Executed merchandising strategies for increased product visibility and sales.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.

Department Manager

Walmart
12.2017 - 12.2019
  • Optimized resource allocation by assessing departmental needs and aligning budgets.
  • Established performance metrics to track departmental progress and identify areas for improvement.
  • Developed leadership skills among team members to promote internal advancement.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Increased customer satisfaction with proactive issue resolution strategies.

Apparel Sales Associate

Walmart
02.2017 - 12.2017
  • Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
  • Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
  • Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
  • Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
  • Boosted sales through effective upselling techniques and knowledge of current fashion trends.
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Displayed and organized products in store to help customers locate products easily.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Assistant Manager/Shift Leader

Crazy 8
03.2015 - 10.2016
  • Led training initiatives, enhancing employee skills and confidence.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Established open lines of communication with team for feedback and suggestions.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Sales Associate

Shoe Station
07.2013 - 01.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Bachelor of Science - Human Resources Management

Louisiana State University
Baton Rouge, LA
05-2027

Bachelor of Science - Nursing

McNeese State University
Lake Charles, LA

High School Diploma -

Carencro High School
Lafayette, LA
05-2013

Skills

  • Motivational skills

  • Employee relations

  • Policy enforcement

  • Sales strategies

  • Strong leadership

  • Scheduling expertise

  • Customer service

  • People management

  • Warehouse organization

  • Conflict resolution

  • Sales strategy development

  • Inventory monitoring

  • Complaint handling

  • Visual merchandising

  • Vendor relations

  • Marketing

  • Bank deposit preparation

  • Staffing management

Accomplishments

  • Supervised team of 40+ staff members.
  • Achieved exceptional sales results by completing the different processes throughout my department with accuracy and efficiency.

Timeline

Overnight Manager

Walmart
03.2024 - Current

Stocking Lead

Walmart
05.2023 - 03.2024

Sales Associate/Overnight Stocker and Receiver

Walmart
09.2021 - 05.2023

Shift Leader/Key Holder

Walgreens
02.2021 - 09.2021

Key Holder/Shift Leader

Circle K
12.2020 - 02.2021

Assistant Store Manager

Walmart
02.2020 - 12.2020

Department Manager

Walmart
12.2017 - 12.2019

Apparel Sales Associate

Walmart
02.2017 - 12.2017

Assistant Manager/Shift Leader

Crazy 8
03.2015 - 10.2016

Sales Associate

Shoe Station
07.2013 - 01.2014

Bachelor of Science - Human Resources Management

Louisiana State University

Bachelor of Science - Nursing

McNeese State University

High School Diploma -

Carencro High School

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