Tawana King
Memphis,TN
Summary
Results-driven Customer Success Professional with over 8 years in fostering client relationships and resolving complex issues. Expertise in customer retention, managing escalations, and enhancing operational efficiency across manufacturing, logistics, and service sectors. Committed to delivering high-quality customer experiences through effective coordination of cross-functional teams.
Overview
21
21
years of professional experience
Work History
Customer Success Representative
Cleanova Inc.
Olive Branch, Mississippi
06.2018 - Current
- Serve as a primary point of contact for customers throughout the order fulfillment process.
- Build and maintain strong customer relationships through proactive communication and responsive support.
- Manage customer inquiries, order updates, shipment tracking requests, and account-related concerns to enhance customer satisfaction.
- Collaborated with internal departments to resolve customer issues and ensure timely product and service delivery.
- Supported customer retention efforts by delivering solution-focused service and efficient issue resolution.
- Analyze customer feedback and account activity to identify opportunities for service improvements.
- Assist customers with website and application navigation to improve overall user experience.
- Maintain accurate customer records, account information, and documentation within company systems.
Lead Dispatcher
Durham School Services
Memphis, Tennessee
07.2014 - 05.2018
- Coordinated daily routing and scheduling activities for 22 drivers and transportation staff.
- Assigned routes and adjusted schedules, ensuring alignment with operational changes and service needs.
- Managed charter transportation assignments for school activities and special events.
- Responded to transportation incidents and communicated with appropriate stakeholders to ensure timely resolution.
- Monitored service performance and identified actionable improvements for operational efficiency.
- Maintained compliance with transportation regulations and recordkeeping requirements.
- Collaborated with drivers, supervisors, and school personnel to enhance safety and effectiveness of transportation services.
Sub Clerical Secretary
Shelby County Schools
Memphis, Tennessee
02.2011 - 08.2014
- Coordinated daily administrative operations in fast-paced educational environment to ensure smooth functionality.
- Assisted administrators with scheduling, records management, and reporting requirements to support organizational efficiency.
- Managed and organized confidential records and documents in a secure filing system to ensure privacy.
- Handled incoming calls, visitors, correspondence, and office communications to maintain effective communication flow.
- Organized filing systems and maintained office supplies and equipment.
Retail Sales Associate
Macy's
Memphis, Tennessee
12.2011 - 12.2012
- Delivered exceptional customer service and personalized product recommendations to meet individual needs.
- Facilitated purchases, returns, and exchanges to ensure customer satisfaction and loyalty.
- Processed transactions accurately through point-of-sale systems.
- Executed merchandising efforts and promotional activities that contributed to increased sales.
Team Leader
FedEx Express
Memphis, Tennessee
10.2005 - 11.2012
- Supervised a team of 22 drivers responsible for freight transportation operations.
- Monitored workflow and adjusted staffing and resources to maintain productivity goals.
- Trained and coached new employees, enhancing their readiness for operational roles.
- Resolved employee concerns, fostering a positive and collaborative work environment.
- Collaborated with leadership to align departmental performance with strategic objectives.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ01-2022
Skills
- Customer Success Management
- Customer Relationship Management
- Customer Retention
- Account Support
- Escalation Resolution
- Order Management
- CRM Systems
- Client Communications
- Process Improvement
- Shipment Tracking
- Data Analysis
- Microsoft Office Suite
- Team Leadership
- Cross-departmental collaboration
- Problem Solving
- Bill of Lading Documentation
Timeline
Customer Success Representative
Cleanova Inc.
06.2018 - Current
Lead Dispatcher
Durham School Services
07.2014 - 05.2018
Retail Sales Associate
Macy's
12.2011 - 12.2012
Sub Clerical Secretary
Shelby County Schools
02.2011 - 08.2014
Team Leader
FedEx Express
10.2005 - 11.2012
Bachelor of Science - Business
University of Phoenix