Tawana Jeanelle Glass-Marion
Omaha,NE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Cosmetologist
Jeanelle's Hair Fashion
05.2005 - Current
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Effective customer service and inventory management.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated thorough knowledge of all salon products and services.
- Applied makeup to clients for special occasions to meet requirements.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets
Daycare Teacher
Tina's Daycare
09.2001 - 09.2011
- Supported students in developing self-esteem and self-confidence.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assessed student progress and provided feedback on educational development.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Implemented curriculum to enhance classes with learning-focused activities.
- Created safe and nurturing learning environment for preschoolers.
Education
Associate Degree in Nursing - Nursing
Metropolitan Community College
Omaha, NE05.2009
Licensed Cosmetologist - Cosmetology Education
LaRose's Beauty Academy
Omaha,NE09.2007
High School Diploma -
Benson High School
Omaha, NE07.2002
Skills
- Body Hair Removal
- Manicures and Pedicures
- Client Consultations
- Product Knowledge
- Payment Processing Expertise
- Good Communication Skills
- Leadership and Supervision
- Problem-Solving
- Excellent Written and Oral Communication
- Team-Building Exercises
- Professional Networking
- Responding to Difficult Customers
Timeline
Cosmetologist
Jeanelle's Hair Fashion
05.2005 - Current
Daycare Teacher
Tina's Daycare
09.2001 - 09.2011
Associate Degree in Nursing - Nursing
Metropolitan Community College
Licensed Cosmetologist - Cosmetology Education
LaRose's Beauty Academy
High School Diploma -
Benson High School
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