Tawanda Franklin
Marion,AR
Summary
Accomplished healthcare professional with a proven track record at Baptist Crittenden Hospital, adept in vital signs monitoring and patient observation. Excelled in enhancing patient care through effective communication and compassionate service, contributing to improved healthcare delivery. Skilled in phlebotomy techniques and emergency response, demonstrating a results-driven approach with a focus on achieving high patient satisfaction.
Overview
24
24
years of professional experience
Work History
Patient Care Technician
Baptist Crittenden Hospital
09.2023 - 03.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Lab Technician
East Arkansas Family Health Center
05.2020 - 08.2023
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Patient Care Coordinator/Assistant Lab Technician
East Arkansas Family Health Center
09.2014 - 08.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Contributed to the continuous improvement of laboratory processes by suggesting and implementing new ideas or modifications.
- Proactively troubleshooted issues with laboratory equipment, minimizing downtime and preventing delays in testing schedules.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Nursing Assistant
Lebonheur Children Medical Center
05.2009 - 08.2014
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Nurse Technician
Crittenden Regional Hospital Medical Center
01.2000 - 07.2014
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Contributed to the prevention of hospital-acquired infections by strictly following hand hygiene guidelines and utilizing appropriate personal protective equipment.
Education
No Degree - Phlebotomy
ASU Mid South Community College
West Memphis, AR05.2021
No Degree - Certified Nursing Assistant
ASU Mid South Community College
West Memphis, AR12.2020
No Degree - Emergency Medical Technology
ASU Mid South Community College
West Memphis05.2010
High School Diploma -
The Academies Of West Memphis Charter School
West Memphis, AR05.1996
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Blood Glucose Monitoring
- ADL support
- Specimen Collection
- Phlebotomy Techniques
- Emergency Response
- Data Collection
- EKG Interpretation
- IV Insertion
Timeline
Patient Care Technician
Baptist Crittenden Hospital
09.2023 - 03.2024
Lab Technician
East Arkansas Family Health Center
05.2020 - 08.2023
Patient Care Coordinator/Assistant Lab Technician
East Arkansas Family Health Center
09.2014 - 08.2023
Nursing Assistant
Lebonheur Children Medical Center
05.2009 - 08.2014
Nurse Technician
Crittenden Regional Hospital Medical Center
01.2000 - 07.2014
No Degree - Phlebotomy
ASU Mid South Community College
No Degree - Certified Nursing Assistant
ASU Mid South Community College
No Degree - Emergency Medical Technology
ASU Mid South Community College
High School Diploma -
The Academies Of West Memphis Charter School
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