Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tawanda Grandison

Midlothian

Summary

At NotaryCam, I excelled in remote online notarization and customer service, significantly enhancing client retention and satisfaction. My expertise in fraud prevention and document preparation, coupled with a commitment to ethical practices, contributed to the company's growth through positive referrals and repeat clients.

Overview

7
7
years of professional experience

Work History

Notary Operations

NotaryCam
01.2018 - 12.2024
  • Supported timely and accurate administrative task completion.
  • Ensured timely completion of signings by effectively coordinating schedules with clients.
  • Boosted client retention through exceptional customer service and consistent communication throughout the entire notary process.
  • Enhanced the overall client experience by providing additional services as needed, such as witnessing signatures on affidavits or administering oaths and affirmations.
  • Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
  • Contributed to the growth and success of the business through consistent delivery of high-quality notary services, resulting in repeat clients and positive word-of-mouth referrals.
  • Managed challenging situations with poise and professionalism, resolving conflicts between parties while maintaining a neutral position as a Notary Signing Agent.
  • Guaranteed compliance with state laws and regulations through diligent adherence to notarial procedures and record-keeping practices.
  • Maximized availability for clients by offering flexible scheduling options, including evenings and weekends when needed.
  • Looked for signs of fraud or coercion and refused notarization.

Education

Bachelor of Arts - Business Administration

Ashford University
San Diego, CA
02-2015

Skills

  • Remote online notarization
  • Confidentiality assurance
  • Fraud prevention
  • Document preparation
  • Identity verification
  • Digital document handling
  • Signing appointment coordination
  • Electronic notarization proficiency
  • Customer service
  • Problem-solving
  • Multitasking Abilities

Timeline

Notary Operations

NotaryCam
01.2018 - 12.2024

Bachelor of Arts - Business Administration

Ashford University
Tawanda Grandison