Tawanda McLean
Temple Hills,MD
Summary
Reliable supervisory skills at coordinating, records and schedules to keep office teams on-task and ready for daily demands. Positive, upbeat and service-oriented attitude toward completing tasks.
Professional and well-rounded managers assistant with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Efficient while handling administrative tasks by coordinating mail, records and travel arrangements.
Seasoned Site Supervisor and talented problem solver with strong time management and technical abilities. Offering over 20 years of experience in the field of overseeing work, maintaining safety and improving operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Site Supervisor
Allied Universal Security Services
Washington , DC
07.2018 - Current
- Monitored worksite personnel to maintain high levels of quality and performance.
- Supervised projects to uphold scheduled requirements and quality demands.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Determined training needs of officers to achieve quality standards.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
Case Manager Assistant
Coalition for the homeless
Washington , DC
04.2005 - 06.2016
- Handled support tasks such as office supplies and meeting schedules to support senior case managers with workloads.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to inquiries.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Education
High School Diploma -
Spingarn Senior High School
Washington , DC06.1980
Some College (No Degree) - Social Studies Education
University University of The District of Columbia
Washington , DCSkills
- Armed
- Security management
- Team supervision
- Safety awareness
- Team management
- Job site management
- Safety oversight
- Problem resolution
- CCTV
- Security systems
- First Aid/CPR
- Supervision
- Team building
- Customer service
- Operational improvement
- Communications
Certification
DLCP
Armed Special Police License #SPO40007296
Accomplishments
Coalition for the Homeless
2014 FAMILY SERVICES AWARD
for outstanding service
Timeline
Security Site Supervisor
Allied Universal Security Services
07.2018 - Current
Case Manager Assistant
Coalition for the homeless
04.2005 - 06.2016
High School Diploma -
Spingarn Senior High School
Some College (No Degree) - Social Studies Education
University University of The District of Columbia
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