TAWANDA RICHEY ALLEN
Oxford,USA
Summary
Dedicated and compassionate professional with extensive experience in customer service, caregiving, and clinical support. Known for maintaining a calm, organized approach under pressure and delivering exceptional service in both healthcare and hospitality settings. Proven ability to adapt to new roles, learn quickly, and support teams with reliability and professionalism.
Overview
30
30
years of professional experience
Work History
CNA/lead Scalf Aide
Carillon Oaks
Lincoln, AL
02.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Followed directions of licensed nurses to administer medications and treatments.
- Maintained accurate patient records and documentation, ensuring HIPAA compliance.
Waitress | Cashier | Hostess
Brad’s BBQ
Oxford, AL
08.1995 - 11.2023
- Delivered friendly, accurate service to guests in a high-volume restaurant environment.
- Managed seating, took orders, delivered food, and ensured guest satisfaction.
- Handled cash, credit card payments, and provided accurate change and receipts.
- Communicated daily specials and menu items clearly to customers.
- Managed takeout orders and ensured proper packaging and timing.
- Maintained cleanliness of dining and kitchen areas in compliance with food safety standards.
- Resolved customer concerns promptly and professionally to enhance guest experience.
Caregiver
Gentive Home Health
Anniston, AL
05.2006 - 10.2012
- Assisted elderly clients with activities of daily living (ADLs), including bathing, dressing, and grooming.
- Monitored and recorded vital signs: blood pressure, temperature, and pulse.
- Prepared meals based on dietary needs and supported feeding when necessary.
- Administered prescribed medications per care plan and maintained detailed documentation.
- Transported clients to doctor appointments and errands, using accessible vehicles.
- Maintained safe environments by identifying and eliminating fall hazards.
- Educated families on healthcare support services in the local community.
- Provided companionship and emotional support through recreational engagement.
Education
High School Diploma - undefined
Wellborn High School
Anniston, AL05.1998
Skills
- Patient Care & Companionship
- Medication Administration
- Clinical Quality Standards
- Vital Signs Monitoring
- Electronic Health Records (EHR)
- Multitasking & Organization
- Customer Service & Communication
- Order Accuracy & Cash Handling
- Flexible & Reliable Work Ethic
- Problem-Solving & Team Collaboration
Timeline
CNA/lead Scalf Aide
Carillon Oaks
02.2024 - Current
Caregiver
Gentive Home Health
05.2006 - 10.2012
Waitress | Cashier | Hostess
Brad’s BBQ
08.1995 - 11.2023
High School Diploma - undefined
Wellborn High School