Landry R Touchstone
Purvis,USA
Summary
Compassionate and dependable healthcare and administrative professional with experience in patient care, mobility assistance, front-desk operations, and documentation. Strong communicator with a proven ability to support patient needs while maintaining accuracy, safety, and professionalism.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Mississippi Pain & Migraine
04.2025 - Current
- Greet and check in patients while maintaining a professional and friendly environment.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Assisted in billing and insurance verification processes to ensure accurate claims submission.
- Handled patient inquiries and resolved issues promptly to maintain positive relationships.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
Billing Specialist
HubCare Pathology
10.2024 - 04.2025
- Processed monthly billing statements, ensuring accuracy and timely distribution to clients.
- Resolved customer inquiries regarding billing discrepancies and account status efficiently.
- Maintained comprehensive records of payments and adjustments in billing system software.
- Collaborated with cross-functional teams to streamline invoicing processes and improve workflow efficiency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Caregiver
South Mississippi State Hospital
06.2024 - 10.2024
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored patient behavior and reported changes to healthcare team.
- Implemented therapeutic activities to enhance patient engagement and emotional well-being.
- Advocated for patient needs, fostering a supportive and safe environment.
Corrections Officer
Lamar County Jail
04.2024 - 06.2024
- Supervised daily inmate activities to maintain order and safety within facility.
- Conducted regular inspections of inmate housing units to ensure compliance with regulations.
- Responded to emergency situations, utilizing de-escalation techniques to resolve conflicts effectively.
- Monitored surveillance systems and conducted security checks to prevent contraband entry.
- Prepared detailed reports on incidents and behavior patterns for management review.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
Waitress
Mack’s West
01.2020 - 11.2021
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Managed multiple tables efficiently, prioritizing tasks to maintain smooth workflow during peak hours.
- Collaborated with kitchen staff to coordinate timely food delivery and resolve order discrepancies.
- Developed strong relationships with regular patrons, fostering loyalty and encouraging repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Billing Specialist Program - undefined
Southwest Mississippi Community College
03.2025
High School Diploma - undefined
Lumberton High School
05.2023
Skills
- HIPAA Compliance
- Patient Care & Companionship
- Mobility Assistance
- Vital Sign Monitoring
- Documentation & Reporting
- Appointment Scheduling
- Front Desk Operations
- Safety Awareness
Certification
- CPR
- First Aid
- FEMA IS-100
- FEMA IS-200
- FEMA IS-700
- FEMA IS-800
- Self-Defense Certified
- CERT (Community Emergency Response Team)
Timeline
Receptionist
Mississippi Pain & Migraine
04.2025 - Current
Billing Specialist
HubCare Pathology
10.2024 - 04.2025
Caregiver
South Mississippi State Hospital
06.2024 - 10.2024
Corrections Officer
Lamar County Jail
04.2024 - 06.2024
Waitress
Mack’s West
01.2020 - 11.2021
Billing Specialist Program - undefined
Southwest Mississippi Community College
High School Diploma - undefined
Lumberton High School