Tawanda Smith
Durham,NC
Summary
Experienced with managing patient intake procedures and ensuring accurate data entry. Utilizes effective communication skills to enhance patient experiences and streamline administrative tasks. Strong understanding of healthcare protocols and importance of maintaining confidentiality and compliance.
Overview
8
8
years of professional experience
Work History
Video Repair Rep
Spectrum
10.2022 - 06.2026
- Communicated effectively with customers, providing updates on repair status and timelines.
- Utilized ticketing systems to track repair requests and manage workflows efficiently.
- Assisted in training new team members on operational procedures and customer interaction standards.
- Led initiatives to streamline communication between departments regarding repair processes.
- Mentored junior representatives, fostering a collaborative environment focused on customer satisfaction.
- Assisted in training new team members on company protocols and best practices in device troubleshooting and repair techniques.
- Coordinated with manufacturers or vendors as needed to obtain specialized parts or information for complex repairs, ensuring timely completion of projects.
- Contributed to company growth by effectively addressing all customer concerns and providing top-notch repair services.
Repayment, Counselor/enrollment Representative
University of Phoenix
07.2019 - 04.2021
- Facilitated individual and group counseling sessions to support student mental health and academic success.
- Developed personalized action plans for students, addressing academic, career, and personal challenges.
- Collaborated with faculty and staff to create a supportive learning environment for diverse student populations.
- Monitored student progress, providing ongoing feedback and resources for improvement.
Intake Specialist
Adult Protective Services
05.2018 - 06.2019
- Conducted initial assessments to determine eligibility for protective services.
- Collaborated with multidisciplinary teams to develop individualized service plans.
- Implemented case management strategies to monitor client progress and needs.
- Developed and maintained comprehensive documentation of client interactions and services provided.
- Reviewed abuse and neglect reports, applying intake criteria to determine APS response priority.
- Screened abuse and neglect reports, applying intake criteria to determine APS response priority.
Education
Associate of Science - Sociology
Middlesex County College
Edison, NJ05-2016
Skills
- Communication, troubleshooting, active listening, collaboration, leadership, problem-solving Scheduled clients for doctor appointments and diagnostic facilities anywhere within the United States
Timeline
Video Repair Rep
Spectrum
10.2022 - 06.2026
Repayment, Counselor/enrollment Representative
University of Phoenix
07.2019 - 04.2021
Intake Specialist
Adult Protective Services
05.2018 - 06.2019
Associate of Science - Sociology
Middlesex County College