Tawanda Smith

• Communicated effectively with customers, providing updates on repair status and timelines.
• Utilized ticketing systems to track repair requests and manage workflows efficiently.
• Assisted in training new team members on operational procedures and customer interaction standards.
• Led initiatives to streamline communication between departments regarding repair processes.
• Mentored junior representatives, fostering a collaborative environment focused on customer satisfaction.
• Assisted in training new team members on company protocols and best practices in device troubleshooting and repair techniques.
• Coordinated with manufacturers or vendors as needed to obtain specialized parts or information for complex repairs, ensuring timely completion of projects.
• Contributed to company growth by effectively addressing all customer concerns and providing top-notch repair services.

• Facilitated individual and group counseling sessions to support student mental health and academic success.
• Developed personalized action plans for students, addressing academic, career, and personal challenges.
• Collaborated with faculty and staff to create a supportive learning environment for diverse student populations.
• Monitored student progress, providing ongoing feedback and resources for improvement.

• Conducted initial assessments to determine eligibility for protective services.
• Collaborated with multidisciplinary teams to develop individualized service plans.
• Implemented case management strategies to monitor client progress and needs.
• Developed and maintained comprehensive documentation of client interactions and services provided.

GPA 3.9