Yvette Portillo
El Paso,TX
Summary
To be employed where my knowledge, and experience will enhance additional team work to my employer and co-workers as we grow to be successful. To share my skills and talents to succeed in all aspects of required work duties. It would be a great honor to contribute my part of the triumph in an environment of growth and excellences.
Overview
23
23
years of professional experience
Work History
Video Repair Rep
Spectrum
El Paso, Texas
02.2023 - Current
- Performed troubleshooting on malfunctioning customer equipment, determining necessary repairs and replacements.
- Provided technical support to customers via phone and email, resolving issues in a timely manner.
- Attended training sessions to stay up-to-date on the latest repair techniques.
- Worked with cross-functional teams to achieve goals.
Medical Assistant
Presbyterian Medical Group
El Paso, TX
11.2016 - 01.2018
- Vitalize all patients
- Assist all patients with walkers, wheelchairs or canes
- Gather all information needed for the providers
- Assist all providers with any instruments or supplies needed for the visit
- Record all vitals in system
- Assist provider with surgical procedures
- Practice disease control at all times
Medical Assistant, Phlebotomy Tech
Ben Archer Center Health
Las Cruces, NM
09.2014 - 09.2016
- Great team worker
- Order lab work and, supplies
- Prioritize patient daily care according to acuity and scheduled patient procedures
- Assist patients daily with A.M. care, take vital signs, prep for procedures, draw blood
- And obtain specimens
- Maintain and set up patient room
- Performs preventive maintenance on in-house tests
- Assist with patient and family education
- Assist R.N. with sterile and non-sterile dressing changes
- Perform electrocardiograms
- Trained in Phlebotomy
- Accurately use proper stopper tubes, label them according to patients personal info, complete process by centrifuging the correct tubes for lab testing
- Instructing patients about medication and special diets
- Utilize PC to enter and retrieve patient data
Lead Teller
Sandia Laboratory FCU
01.2011 - 01.2013
- Extraordinary customer service
- Possesses exceptional interpersonal skills
- Demonstrates ability to learn and effectively utilize in house programs and third parties software
- Open new accounts and cross sell products per customer needs
- Accurately maintain the credit unions opening and closing procedures
- Able to formulate creative solutions that strengthen the credit unions relationship with customers
- Able to handle difficult situations in a positive and professional manner
Credit Card rep
Kirtland FCU
01.2007 - 01.2013
- Process all request for new and replacement plastic cards
- Work and finalize fraud on all credit card, ATM and debit cards
- Assist other departments in a prompt and accurate manner as part of my team work
- Support and provide exceptional internal and external customer service
- Demonstrate professional and confidential customers personal information over the phone
Teller III
Vantage West Credit Union
01.2002 - 01.2006
- Preform all Teller II and Teller III functions
- A mentor and leadership to all Tellers
- Responsible for ordering a great amount of cash to keep the credit union in a functioning mode
- Also maintain the vault in balance at all times with dual control
- Kept all eyes and ears at full attention to any conflicts or situations that needed my positive solutions
- Promote team spirit and harmony within the credit union
Education
Phlebotomy Tech Certified -
Southwest
05.2025
CPR Certified -
01.2022
CNA Certified -
Dona Ana Community College
01.2014
High School Diploma -
San Andres
01.1990
Skills
- Infection control
- Verbal communication
- HIPAA compliance
- Creating a safe environment
- Effective environment
- Professionalism
- Customer focus
References
References upon request
Timeline
Video Repair Rep
Spectrum
02.2023 - Current
Medical Assistant
Presbyterian Medical Group
11.2016 - 01.2018
Medical Assistant, Phlebotomy Tech
Ben Archer Center Health
09.2014 - 09.2016
Lead Teller
Sandia Laboratory FCU
01.2011 - 01.2013
Credit Card rep
Kirtland FCU
01.2007 - 01.2013
Teller III
Vantage West Credit Union
01.2002 - 01.2006
Phlebotomy Tech Certified -
Southwest
CPR Certified -
CNA Certified -
Dona Ana Community College
High School Diploma -
San Andres