Tawanna Brittle
Parlin,NJ
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and front desk operations at Route One Corporation. Proven ability to enhance customer satisfaction through effective communication and organization skills. Adept at managing multi-line phone systems and training team members, ensuring a seamless and welcoming environment for all clients.
Overview
11
11
years of professional experience
Work History
Receptionist/Cashier
Route One Corporation
03.2022 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Maintained accurate records of incoming and outgoing correspondence for streamlined communication.
- Coordinated meeting room schedules, optimizing resource allocation for team functions.
- Answered phone promptly and directed incoming calls to correct offices.
Front End Supervisor
Wholefoods Supermarket
01.2018 - 01.2022
- Oversaw daily operations to ensure exceptional customer service and product quality.
- Coordinated scheduling and staffing to meet peak customer demand effectively.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Trained and mentored team members to enhance productivity and operational efficiency.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
Customer Service/Cashier
Family Dollar
04.2015 - 12.2018
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with inquiries, resolving issues promptly to enhance service experience.
- Maintained cleanliness and organization of checkout area, adhering to safety standards.
- Trained new team members on operational procedures and customer service techniques.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
High School Diploma -
Weequahic High School
Newark, NJSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Strategic planning
- Meticulous and organized
- Calm demeanor
- Customer service
- Payment processing
Timeline
Receptionist/Cashier
Route One Corporation
03.2022 - Current
Front End Supervisor
Wholefoods Supermarket
01.2018 - 01.2022
Customer Service/Cashier
Family Dollar
04.2015 - 12.2018
High School Diploma -
Weequahic High School