Jennifer Jimenez
Parlin,NJ
Summary
Dynamic 911 Dispatcher with extensive experience at East Brunswick Police Department, excelling in high-pressure environments. Proven ability to prioritize emergency responses and enhance team communication. Skilled in computer-aided dispatch systems and active listening, ensuring effective resource allocation and exceptional service to the public during critical situations.
Experienced with crisis management and emergency response. Utilizes advanced communication skills to maintain order and provide clear instructions. Strong understanding of multi-tasking and prioritizing calls to ensure efficient service and public safety.
Overview
5
5
years of professional experience
Work History
911 Dispatcher
East Brunswick Police Department
03.2021 - Current
- Managed emergency calls, prioritizing responses based on urgency and situation type.
- Coordinated communication between first responders and dispatch teams to ensure timely assistance.
- Operated advanced computer-aided dispatch systems for efficient call tracking and resource allocation.
- Trained new dispatchers on protocols, technology usage, and emergency response procedures.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Police Communications Dispatcher
Shrewsbury Police Department
08.2020 - 03.2021
- Operated multi-channel communications systems to coordinate emergency responses effectively.
- Monitored incoming calls and prioritized incidents based on urgency and severity.
- Provided real-time updates to officers in the field, enhancing situational awareness during operations.
- Developed and maintained accurate records of dispatch activities for compliance and reporting purposes.
Education
High School Diploma -
Old Bridge High School
4209 County Road 516 Matawan 07747Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Stress tolerance
- Tac Officer
- Reliability
- Public safety awareness
- 911 dispatcher certification
Timeline
911 Dispatcher
East Brunswick Police Department
03.2021 - Current
Police Communications Dispatcher
Shrewsbury Police Department
08.2020 - 03.2021
High School Diploma -
Old Bridge High School