Teodoro Profita
Parlin,NJ
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Dow Jones Media
05.2023 - 09.2025
- Assisted clients with login access issues and website navigation.
- Managed 15- 20 incoming calls from Customer requests to resolve technical and subscription concerns.
- Resolved customer inquiries through effective communication across multiple channels.
Retail Travel Sales Specialist
Staples
02.2025 - 05.2025
- Engage customers with our travel services and products (i.e., travel supplies, luggage) for an easier travel experience. You will assist customers with TSA Pre-Check, passport photos, and other services, including initiating background checks and processing for various federal and state programs.
- Greet all customers and provide a professional and welcoming experience.
- Complete customer fingerprint images, biometric & data capture processes, and paperwork
Conversion Analyst
Fiserv Inc.
10.2023 - 11.2023
- Created data maps and transaction workflow documents that show exactly how every field will be changed.
- Delivered presentations to stakeholders on the status of ongoing projects, highlighting successes and identifying areas for further improvement or attention.
- Assisted clients in defining their requirements for successful conversions, providing expert guidance on best practices and methodologies.
Inventory Specialist
American Industrial Supply
02.2023 - 05.2023
- Assisted in the warehouse by pulling and shipping orders to business companies when necessary.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Coordinated regular audits to verify the accuracy of inventory records and reduce discrepancies.
Account Analyst
AIG, Private Client Group
12.2018 - 01.2023
- Managed short-term auto issuance on multinational policies and managed issuance for 8–10 lines of business daily with a quality rating of 98.2%.
- Collaborated with underwriting teams to assess client needs and tailor insurance solutions effectively.
- Analyzed client accounts to ensure compliance with insurance policies and regulatory standards.
Financial Phone Representative
Merrill Lynch
11.2017 - 09.2018
- Assisted Customers with the sale of company stock by warm transferring calls to a Licensed Representative to complete the stock trade transaction.
- Delivered exceptional customer service, addressing inquiries with accuracy and professionalism.
- Managed 30-40 incoming call traffic, ensuring timely resolution of client concerns.
Education
Bachelor of Science - Business Management
Kean University
Union, NJ05.2002
Skills
- Microsoft Office Suite
- Verint
- Genesis
- MS Teams
- SAP
- Workday
- IBM ISERIES AS400
- CLIENT 360
Timeline
Retail Travel Sales Specialist
Staples
02.2025 - 05.2025
Conversion Analyst
Fiserv Inc.
10.2023 - 11.2023
Customer Service Associate
Dow Jones Media
05.2023 - 09.2025
Inventory Specialist
American Industrial Supply
02.2023 - 05.2023
Account Analyst
AIG, Private Client Group
12.2018 - 01.2023
Financial Phone Representative
Merrill Lynch
11.2017 - 09.2018
Bachelor of Science - Business Management
Kean University