Tawanna Daniels
Oak Park,IL
Summary
Licensed Clinical Professional Counselor with 20+ years of progressive experience across behavioral health, healthcare operations, crisis intervention, program leadership, and outpatient care management.
Overview
19
19
years of professional experience
Work History
Founder & Clinician
Seed Counseling Services, PLLC
01.2026 - Current
- Established strengths-based counseling practice specializing in adult clients facing grief, anxiety, life transitions, and emotional wellness.
- Developed and implemented workflows for client intake and compliance, focusing on improving overall client experience.
- Designed and implemented reflective wellness tools and journaling practices to promote client self-discovery and engagement.
Clinical Care Navigator
Spring Health
06.2024 - Current
- Provide high-acuity behavioral health support for members in a fast-paced virtual care environment.
- Conduct risk assessments, safety planning, and proactive follow-up support.
- Developed a training initiative designed to improve audit outcomes and documentation consistency.
- Participated in initiatives focused on improving patient engagement and satisfaction metrics across programs.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
Licensed Clinical Therapist
Mosaic Counseling & Wellness
11.2022 - 06.2024
- Delivered trauma-focused therapy to enhance client resilience and emotional well-being.
- Formulated targeted treatment plans that support self-awareness initiatives and track personal growth progress.
- Analyzed ongoing progress and tailored care approaches to ensure individualized treatment effectiveness.
- Applied evidence-based strategies to enhance coping skills, contributing to significant improvements in client emotional resilience.
Outpatient Clinic Manager
University of Illinois Hospital & Health Sciences System
11.2011 - 06.2024
- Managed outpatient behavioral health operations within a multidisciplinary healthcare environment.
- Oversaw daily clinic operations, ensuring compliance with healthcare regulations and organizational policies.
- Managed patient scheduling systems to improve access and reduce wait times for services.
- Collaborated with healthcare providers to streamline patient care processes and improve overall efficiency.
- Conducted staff orientation, onboarding, and workflow support.
- Developed and implemented staff training programs to enhance team performance and service delivery.
Clinical Intake Coordinator
University Of Illinois Hospital & Health Sciences System
08.2007 - 11.2011
- Coordinated patient intake processes to enhance operational efficiency and streamline workflows.
- Developed and maintained comprehensive patient records in electronic health systems for accuracy and compliance.
- Collaborated with multidisciplinary teams to facilitate effective communication and improve patient care services.
- Managed scheduling for clinical appointments, ensuring optimal resource allocation and patient satisfaction.
Education
Bachelor of Science - Child Development
Northern Illinois University
DeKalb, ILMaster of Science - Counseling
National Louis University
Chicago, ILSkills
- Cross-functional collaboration
- Strategic thinking
- Program management
- Performance evaluations
- Staff development
- Process improvements
- Clinical quality support
- Documentation and reporting
- Onboarding support
- Coaching and mentoring
Additional Professional Experience
- Clinical Therapist
- Psychometrician
- Clinical Counselor
- Program Manager
- Assistant Program Manager
Accomplishments
- UIC Award of Merit
- UI Care Award
- Honorable Mention for Outstanding Cross Functional Support Award at Spring Health
Clinical License
#180009930
Timeline
Founder & Clinician
Seed Counseling Services, PLLC
01.2026 - Current
Clinical Care Navigator
Spring Health
06.2024 - Current
Licensed Clinical Therapist
Mosaic Counseling & Wellness
11.2022 - 06.2024
Outpatient Clinic Manager
University of Illinois Hospital & Health Sciences System
11.2011 - 06.2024
Clinical Intake Coordinator
University Of Illinois Hospital & Health Sciences System
08.2007 - 11.2011
Bachelor of Science - Child Development
Northern Illinois University
Master of Science - Counseling
National Louis University