Tawanna Fields
Shreveport,LA
Summary
Accomplished Shift Manager at Wendys Restaurant, adept in employee training and customer service excellence, significantly enhancing team performance through effective delegation and mentoring. Skilled in cash handling and problem-solving, I excel in creating a positive work environment that prioritizes safety and quality assurance, driving operational success.
Overview
3
3
years of professional experience
Work History
Shift Manager
Wendys Restaurant
Freeport, MN
11.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma - General Studies
Huntington High School
Shreveport, LA06.1997
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Training and mentoring
- Relationship Building
- Team Development
- Delegating Work
- Mentoring and Coaching
- Quality Assurance
- Staff Training and Onboarding
- Interpersonal Skills
- Staff Development
- Delegation capabilities
- Payment Processing
- Safety Compliance
- Schedule Management
- Flexible Schedule
- Inventory controls
- Sales Strategies
- Hiring and Recruiting
- Operations Management
- Compliance understanding
- Equipment Troubleshooting
- Performance reviewing
- Supply Ordering
- Customer Service
- Problem-Solving
- Critical Thinking
- Active Listening
- Staff Supervision
- Coaching and Mentoring
- Team Collaboration and Leadership
- Work Planning and Prioritization
- Assigning Work
- Safety Management
- Production Management
- Shift Scheduling
- Performance monitoring
- Conflict Resolution
- Quality Control
- Hiring and Training
- Worker Training
- Performance Improvement
- Work Area Inspection
Timeline
Shift Manager
Wendys Restaurant
11.2021 - Current
High School Diploma - General Studies
Huntington High School