Tawanna James
Macon,Georgia
Summary
Detail-oriented professional with strong skills in customer service and cross-functional communication. Experienced in managing office operations and enhancing workflow efficiency.
Overview
6
6
years of professional experience
Work History
Secretary/Laborer
D&J Paint &Auto Body
Fayettville, NC
01.2018 - 03.2024
- Managed daily office operations, ensuring organized filing systems for easy access and retrieval.
- Collaborated with team members to streamline daily workflow and enhance overall efficiency.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Ordered supplies and tracked inventory levels to maintain optimal stock for office needs.
- Reviewed invoices for accuracy before submitting them for payment processing.
Barista
Dunkin' Donuts Franchising
Fayetteville, NC
03.2022 - 06.2023
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated coffee maker, espresso machine, and French press to craft high-quality beverages.
- Trained new baristas on food handling safety standards and company policies, ensuring compliance and best practices.
- Maintained clean and organized workspace, facilitating resource accessibility for coworkers.
- Collaborated with team members to streamline workflow during peak hours, enhancing overall efficiency and customer satisfaction.
Shift Manager
McDonald's
Fayetteville, NC
02.2020 - 03.2022
- Supervised team members during peak hours to ensure efficient service.
- Trained new employees on customer service standards and food safety protocols.
- Coached employees on customer interactions to enhance service quality.
- Managed inventory levels and ordered supplies for operations.
Education
Some College (No Degree) - Certified Nursing Assistant
Fayetteville Technical Community College
Fayetteville, North Carolina, NC04-1999
Cosmetolgy
Fayetteville Beauty College
Fayetteville, NC05-1998
High School Diploma -
71st Senior High
Fayetteville, NC06-1996
Skills
- Customer service
- Phone reception
- Supply ordering
- File management
- Database management
- Quality assurance
- Cross-functional communication
- Body repair coordination
- Paint and bodywork
- Bodywork techniques
References
References available upon request.
Timeline
Barista
Dunkin' Donuts Franchising
03.2022 - 06.2023
Shift Manager
McDonald's
02.2020 - 03.2022
Secretary/Laborer
D&J Paint &Auto Body
01.2018 - 03.2024
Some College (No Degree) - Certified Nursing Assistant
Fayetteville Technical Community College
Cosmetolgy
Fayetteville Beauty College
High School Diploma -
71st Senior High