TAWANNA JONES
Hoboken,NJ
Summary
Administrative Coordinator with a background supporting legal, healthcare, and customer service operations. Serves as a primary contact for clients and internal teams, managing scheduling, documentation, records, and service requests while maintaining compliance and organized workflows in fast-paced settings.
Overview
18
18
years of professional experience
Work History
Administrative Coordinator
Paragon Management
Newark, New Jersey
09.2021 - Current
- Acted as the primary point of contact for clients and internal teams, facilitating timely communication and issue resolution.
- Managed high-volume administrative operations, streamlining documentation, scheduling, and service request tracking.
- Maintained organized digital and physical filing systems, ensuring compliance and enhancing operational efficiency.
- Processed financial transactions and maintained accurate records to support daily business functions.
Seasonal Customer Service Rep
Amazon
01.2021 - 06.2021
- Handled high-volume customer interactions to enhance service delivery in a fast-paced call center.
- Processed orders, returns, and tracked shipments, ensuring accurate documentation for seamless operations.
- Teamed with colleagues to streamline workflows and elevate customer satisfaction.
Legal Assistant
Law Office Of Michael Schonberger
Jersey City, NJ
09.2020 - 12.2020
- Drafted professional correspondence and legal documentation, enhancing support for attorneys and clients.
- Organized case files and maintained accurate legal records, facilitating efficient retrieval.
- Coordinated scheduling and appointments, streamlining office operations.
Legal Assistant
Schiller&Knapp
Jersey City, NJ
05.2017 - 03.2020
- Coordinated document preparation and calendar management for 50+ active cases, enhancing attorney efficiency.
- Performed legal research and assisted with case preparation from intake to resolution, contributing to successful outcomes.
- Maintained confidential case records, ensuring compliance with legal procedures and safeguarding sensitive information.
Administrative Assistant
RWJB Health
Jersey City, NJ
02.2012 - 12.2016
- Coordinated confidential medical records in compliance with HIPAA and organizational standards.
- Verified and organized documentation in centralized electronic systems to ensure compliance and accessibility.
- Maintained accurate administrative records to support audits and reporting processes.
Administrative Assistant
Riverside Realty
Hoboken, NJ
06.2008 - 09.2011
- Supported executives and agents in a fast-paced office, ensuring seamless service for 120+ clients.
- Managed correspondence, scheduling, and document preparation to facilitate smooth daily operations.
- Coordinated front-office operations and administrative workflows to enhance communication and efficiency.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
12-2026
Associate of Science - Human Services
Hudson Community College
Skills
- Administrative and Office Coordination
- Records & Documentation Control
- HIPAA compliance
- Scheduling & Calendar Management
- Document preparation
- Operations & Workflow Support
- Process improvement
- Office software proficiency
- Client & Team Communication
Volunteer Experience
Court Appointed Special Advocate (CASA), 2024-07, Present, Advocate for the best interests of children in foster care through court reports and ongoing case monitoring., Conduct home visits, interviews, and assessments to support informed recommendations to the court., Collaborate with social workers, attorneys, and judges to promote child safety and well-being.
Timeline
Administrative Coordinator
Paragon Management
09.2021 - Current
Seasonal Customer Service Rep
Amazon
01.2021 - 06.2021
Legal Assistant
Law Office Of Michael Schonberger
09.2020 - 12.2020
Legal Assistant
Schiller&Knapp
05.2017 - 03.2020
Administrative Assistant
RWJB Health
02.2012 - 12.2016
Administrative Assistant
Riverside Realty
06.2008 - 09.2011
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Science - Human Services
Hudson Community College