TAWANNA LEARY
Houston,TX
Summary
Dedicated support professional with over 3 years of experience in fast-paced environments. Expertise in managing high-volume calls, resolving complex issues, and fostering client trust through effective communication. Skilled in de-escalating conflicts and addressing account inquiries while utilizing CRM systems and multitasking across platforms.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Janitor
ESFM
06.2026 - Current
- Sanitized showers and locker rooms to uphold cleanliness and safety standards.
- Clean and sanitize restrooms
- Improved restroom aesthetics by thoroughly cleaning mirrors.
- Cleaned equipment surfaces to maintain functionality and promote hygiene.
- Sweep & Mop staircase Vacuum Rugs
- Clean tabletops
- Replace toiletries
- Empty all trash
Customer Service Representative
JLL
Spring, Texas
04.2020 - 12.2025
- Managed high-volume inbound calls and in-store interactions, resolving order, billing, and product issues to enhance customer experience
- De-escalated customer complaints through active listening and solution identification, achieving positive resolutions
- Assisted customers with account inquiries, payments, returns, and company policies to ensure clarity and satisfaction
- Educate customers on pricing, promotions, and available service options to enhance satisfaction
- Maintain accurate records of customer interactions using internal systems and CRM tools
- Consistently meet performance expectations for service quality, response time, and customer satisfaction
Team 2 Trainer
Ricoh USA Inc
Spring, Texas
06.2018 - 03.2020
- Trained and mentored new employees on customer service standards, policies, and systems
- Resolved customer concerns and complaints promptly to foster a positive environment
- Handled customer concerns and resolved complaints quickly to maintain a positive environment
- Managed transactions and ensured order accuracy during high-volume periods to enhance guest satisfaction
- Leveraged upselling and communication skills to drive sales and improve customer experience
- Documented performance feedback and contributed to process improvements and team efficiency
Education
High School Diploma -
Barbara Jordan High School For Careers
Houston, Tx 08.1992 - 05.1996
Skills
- Safety compliance knowledge
- Facility maintenance support
- Excellent customer service
- Retail sales customer service
- Customer relations
- Problem-solving abilities
- Routine communication
- Workplace organization
- Inventory tracking
- Computer proficiency
- Microsoft Office Suite
- Operate basic office equipment
- Active Listening
- Team collaboration
- Adaptive team player
- Courteous demeanor
- Report generation
Timeline
Janitor
ESFM
06.2026 - Current
Customer Service Representative
JLL
04.2020 - 12.2025
Team 2 Trainer
Ricoh USA Inc
06.2018 - 03.2020
High School Diploma -
Barbara Jordan High School For Careers
08.1992 - 05.1996