Tawanna Smith
El Cajon,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Language
Work History
Server/ Cashier
High Flying Foods
San Diego, CA
09.2018 - 07.2028
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu presentation and item descriptions to enhance guest understanding of offerings.
- Managed order accuracy by efficiently communicating with kitchen staff and handling special requests.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
- Collaborated with team members to streamline service flow during take off hours, improving efficiency . While maintaining excellent customer service.
- Upsold daily specials and promotions, increasing overall sales during shifts without compromising service quality.
- Trained new servers on best practices for customer interaction and operational procedures to ensure consistency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Banquet Server /Bartender
Party Staff
San Diego
06.2015 - 09.2018
- Trained new staff on service standards and operational procedures.
- Maintained cleanliness and organization of dining and service areas.
- Oversaw event logistics, ensuring smooth operations throughout functions.
- Implemented process improvements for table settings and guest flow management.
- Provided friendly, courteous service to create memorable moments for guests.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Education
High School Diploma -
Cortez Hill Academy
San Diego, CA06.2007
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Languages
Spanish
Elementary
Timeline
Server/ Cashier
High Flying Foods
09.2018 - 07.2028
Banquet Server /Bartender
Party Staff
06.2015 - 09.2018
High School Diploma -
Cortez Hill Academy