Tawanna Thompson
Greenville,NC
Summary
Proactive professional with experience in client support and effective communication. Known for strong time management skills and dedication to improving client outcomes through advocacy and thorough documentation.
Overview
17
17
years of professional experience
Work History
Direct Support Professional
Life Inc.
Washington, NC
10.2023 - Current
- Assisted individuals with daily living activities to enhance quality of life.
- Maintained clean, safe, and well-organized patient.
- Advocated for client rights and access to necessary resources and services.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Correctional Officer
North Carolina Dept of Public Safety
Bertie, NC
12.2018 - 09.2023
- Enforced institutional regulations and policies to maintain safety and security within facility.
- Conducted regular inspections and monitoring of inmate activities to prevent disturbances.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Customer Service Representative
Speedway
Chocowinity, NC
07.2016 - 08.2018
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed transactions accurately, maintaining compliance with company policies.
Manufacturing Quality Technician
PAS
Washington, NC
07.2009 - 07.2016
- Conducted quality inspections on manufactured products to ensure compliance with specifications.
- Implemented process improvements that enhanced product quality and reduced defects.
- Collaborated with production teams to address quality issues and optimize workflows.
Education
Washington High School
Washington, NC06-2008
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Direct patient care
Timeline
Direct Support Professional
Life Inc.
10.2023 - Current
Correctional Officer
North Carolina Dept of Public Safety
12.2018 - 09.2023
Customer Service Representative
Speedway
07.2016 - 08.2018
Manufacturing Quality Technician
PAS
07.2009 - 07.2016
Washington High School