Tawatha Dugas
New Iberia,LA
Summary
Mental Health Tech with an understanding of empathy and proactive care. Over 6 years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication and social skills.
Experienced in senior-level operations, production and distribution. Promotes wide range of experience in planning and leading operations in manufacturing environment. Well-versed in contributing to company growth by implementing continuous process improvement, production optimization and high-performance team development.
Reliable Store Manager with 5 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Compassionate
Overview
13
13
years of professional experience
Work History
Behavioral Health Technician
CentraCare Health - St. Cloud Hospital
Saint Cloud, MN
08.2022 - Current
- Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
- Engaged clients in therapeutic groups to promote coping skills, education, and life skills.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Assisted patients improve social relationships and engagement.
- Developed basic strategies to promote patient safety, wellness and independence.
- Assessed safety risks in the environment and took appropriate actions when necessary.
- Supported patients in activities of daily living, such as bathing and dressing.
- Provided emotional support to patients with mental illness.
Material Handler
FedEx Express
Lafayette, LA
03.2016 - Current
- Reported any malfunctions or damages of material handling equipment promptly.
- Observed inventory allocation to maintain material needs and production deadlines.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Organized warehouse inventory according to warehouse plan.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Unloaded cargo from trucks with mechanized equipment.
- Used scanners to track parcel information, condition or receipt.
Plant Operator
SunOpta
Alexandria, MN
05.2021 - 08.2022
- Maintained safety by adhering to regulations and plant procedures.
- Performed preventive maintenance activities on plant machinery and equipment.
- Completed maintenance tasks and made adjustments as part of regular upkeep of equipment and safety.
- Interpreted results of process control analysis and made adjustments to optimize plant performance.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
Store Manager
Chick-fil-A
New Iberia, LA
11.2018 - 07.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
DSW Worker
Arc of Iberia
New Iberia, LA
08.2010 - 09.2013
- Provided transportation assistance for clients who need assistance getting from one place to another.
- Participated in quality assurance activities designed to improve program effectiveness.
- Communicated effectively both orally and written with a variety of stakeholders including clients, families, teachers, administrators.
- Monitored clients' medical conditions and reported changes or concerns to appropriate personnel.
- Educated family members on how best to support the clients' needs at home or within the community setting.
- Coordinated referrals for additional resources that may benefit the client's well-being.
- Placed special orders or called other stores to find desired items for customers.
- Assisted clients in developing independent living skills, such as budgeting, nutrition, household management and personal hygiene.
Education
High School Diploma -
West St. Mary High School
Baldwin, LA05-2008
Skills
- Team Building and Development
- Applied Behavioral Analysis
- Strategic Planning
- Continuous Improvements
Timeline
Behavioral Health Technician
CentraCare Health - St. Cloud Hospital
08.2022 - Current
Plant Operator
SunOpta
05.2021 - 08.2022
Store Manager
Chick-fil-A
11.2018 - 07.2022
Material Handler
FedEx Express
03.2016 - Current
DSW Worker
Arc of Iberia
08.2010 - 09.2013
High School Diploma -
West St. Mary High School
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