TAWAU ELLIS
Oklahoma City,OK
Summary
Achieved high customer satisfaction by delivering timely resolutions to support inquiries. Enhanced healthcare support through meticulous documentation and quality review of Medicare processes. Drove performance metrics success in diverse workflow environments.
Overview
7
7
years of professional experience
Work History
Remote Healthcare Customer Support Specialist
Yaya Playhouse
United States
12.2022 - Current
- Assist clients with questions, concerns, and service requests through phone and digital communication channels
- Provide guidance on Medicare coverage, benefits, and eligibility questions
- Document interactions accurately while maintaining HIPAA and confidentiality standards
- Resolve issues efficiently to ensure positive customer experiences
- Follow established procedures, compliance guidelines, and service protocols
- Manage multiple requests simultaneously while meeting response and performance targets
Self-Employed Barber
Oklahoma City, OK
Oklahoma City, OK
05.2019 - Current
- Managed client scheduling, inquiries, and follow-ups using phone and messaging platforms
- Built strong client relationships resulting in repeat business and referrals
- Resolved customer concerns promptly to maintain satisfaction and loyalty
- Maintained detailed appointment records and service notes
- Demonstrated strong interpersonal and communication skills
Quality Assurance Specialist
Capstone
United States
09.2021 - 11.2022
- Reviewed workflow processes to ensure accuracy and compliance with company standards
- Identified errors and inconsistencies and reported findings for correction
- Maintained detailed records of quality checks and performance metrics
- Collaborated with team members to improve efficiency and reduce errors
- Followed structured operational procedures and safety protocols
Quality Assurance Associate
People’s Choice
Oklahoma City, OK
02.2020 - 08.2021
- Inspected materials and completed tasks to verify compliance with quality standards
- Documented findings and communicated results to supervisors
- Ensured work met company and safety requirements before completion
- Supported team productivity goals by maintaining accuracy and consistency
Education
High School Diploma -
Putnam City West High School
Oklahoma City, OKSkills
- Achieved high customer satisfaction ratings through proactive issue resolution Improved response times by implementing streamlined support processes
- Applied in-depth expertise in Medicare to educate clients on benefits and coverage options, enhancing overall service delivery
- Coordinated cross-functional teams to streamline healthcare communication processes and improve information dissemination
- Developed and implemented strategies to enhance HIPAA awareness among staff and stakeholders
- Achieved significant reduction in product defects through rigorous quality checks
- Enhanced customer satisfaction by implementing effective quality assurance protocols
- Implemented strategies for effective conflict resolution, promoting positive interpersonal relationships
- Managed data entry operations, maintaining high standards of accuracy and attention to detail
- Created and organized documentation to facilitate effective communication and project tracking
- Monitored and adjusted daily activities to ensure efficient use of time and resources
- Increased team productivity by effectively managing concurrent tasks
- Conducted thorough compliance audits and assessments to identify and rectify potential discrepancies
- Facilitated collaborative discussions to develop innovative solutions for complex problems
- Cultivated resilience and responsiveness to evolving demands and team dynamics
- Oversaw documentation processes, ensuring timely and precise record maintenance
- Managed client interactions and feedback processes to improve service delivery and address concerns
Timeline
Remote Healthcare Customer Support Specialist
Yaya Playhouse
12.2022 - Current
Quality Assurance Specialist
Capstone
09.2021 - 11.2022
Quality Assurance Associate
People’s Choice
02.2020 - 08.2021
Self-Employed Barber
Oklahoma City, OK
05.2019 - Current
High School Diploma -
Putnam City West High School