Tawnee Castillo
Nipomo,CA
Summary
Dynamic Operations Manager with extensive experience in workflow optimization and team supervision. Skilled in facilitating communication across departments and resolving customer complaints effectively, aimed at driving operational success and enhancing productivity.
Overview
18
18
years of professional experience
Work History
Operations Manager
Dignity PHC Coastal Cardiology
San Luis Obispo, California
10.2024 - 08.2025
- Managed daily operations to ensure efficient workflow and team performance.
- Developed and implemented standard operating procedures to enhance operational efficiency.
- Supervised staff training programs to improve skills and knowledge across teams.
- Facilitated communication between departments to streamline project execution and collaboration.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Assistant Administrator
Coastal Cardiology
San Luis Obispo, California
08.2007 - 10.2024
- Managed patient scheduling and appointment confirmations for a busy cardiology practice.
- Maintained electronic medical records using specialized healthcare software systems.
- Ensured compliance with healthcare regulations in patient data management practices.
- Process payroll for employees using advanced payroll software systems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with clinical staff to streamline administrative workflows efficiently.
Education
Associate of Arts -
Allan Hancock College
Santa Maria, CA12-2006
Skills
- Operations management
- Standard operating procedures
- Team supervision
- Process improvement
- Problem solving
- Attention to detail
Timeline
Operations Manager
Dignity PHC Coastal Cardiology
10.2024 - 08.2025
Assistant Administrator
Coastal Cardiology
08.2007 - 10.2024
Associate of Arts -
Allan Hancock College
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