Tawnee Raabe
Edgewater,FL
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Grocery Shopper/Delivery
Shipt Inc
Daytona Beach, FL
06.2017 - Current
- Select and pack groceries for customers efficiently and quickly.
- Resolve customer complaints quickly by contacting leadership.
- Develop strong customer service skills, including greeting customers courteously and responding to inquiries promptly.
- Follow established procedures to address damaged or expired products encountered while shopping.
- Work effectively under pressure during peak hours of operation and during pandemic.
- Drive and deliver groceries to customers safely and efficiently.
Office Specialist
Volusia County Schools
South Daytona, FL
09.2014 - 05.2015
- Greet everyone into the front office
- Verify Identification of persons picking up children
- Attendance for 850 students
- Work closely with school social worker with attendance issues
- Write & distribute attendance letters
- Receive/Verify and file doctors notes
- Walk children to appropriate classrooms
- Answer incoming calls promptly and provide necessary assistant
- In charge of schools Week At A Glance
- Help with clinic as needed
- Watch and monitor children after school until parents pick up
- Data Entry
- Maintain accurate student information in school computer system.
- Sorted through incoming mail and packages to distribute to correct personnel.
Medical Office Specialist
Florida Health Care Plans
Daytona Beach, FL
10.2011 - 02.2014
- Greet everyone into front office
- Checked patients in and out of office
- Answered high volume phones
- Schedule appointments for new and established patients
- Collected office copays
- Data Entry Alpha/Numeric
- Posted office encounters
- Called to confirm patient appointments
- Pulled charts daily for hygienist and Doctors schedules
- Maintain accurate patient records
- Entered FHCP referrals and follow referral guidelines
- Called in prescriptions for premedications
- Light payroll duties
- End of day deposits
- Filing, faxing, copying
- Explained treatment plans to patients verbally
- Purged charts annually
- Worked independently when needed
- Multi-tasked daily with clerical duties
Administrative Assistant
Rita Staffing Inc.
Lakeland, FL
02.2009 - 03.2010
- Answering 10 line switchboard
- Transferring calls to appropriate coordinators
- Greeting everyone into the office
- Distributing applications to potential employees
- Data Entry Alpha/Numeric
- Maintaining accurate employee records
- Distributing employee checks weekly
- Background checks
- Felony scans
- Filing, faxing
- Keeping lobby and office area clean and neat.
Education
High School Diploma -
Seabreeze High School
Skills
- Customer service
- Telephone skills
- Telephone etiquette
- Data entry
- Time management
- Organization skills
- Appointment scheduling
- File management
- Administrative support
- Mail handling
- Calendar management
- Computer skills
- Office administration
- Filing
Certification
BLS
CPR
Timeline
Grocery Shopper/Delivery
Shipt Inc
06.2017 - Current
Office Specialist
Volusia County Schools
09.2014 - 05.2015
Medical Office Specialist
Florida Health Care Plans
10.2011 - 02.2014
Administrative Assistant
Rita Staffing Inc.
02.2009 - 03.2010
High School Diploma -
Seabreeze High School