Tawni Adams
Orting,WA
Summary
Experienced and outgoing Barista Shift Supervisor with a strong track record of managing daily operations in high-traffic locations. Skilled in maintaining meticulous records, training employees, and efficiently handling inventory orders and deliveries. Highly motivated with extensive knowledge of POS systems. Responsible and polished Barista Shift Manager with hands-on experience in supervising employees and overseeing day-to-day operations. Proficient in resolving customer complaints, conducting inventory management, and strategically planning and setting up displays and promotional banners.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2024 - Current
- Manages a team of 4-10 cross functional individuals and increases business efficiency
- Responsible for the management of $3,000-$10,000 in cash flow operations per day
- Leverage store data to accurately forecast inventory needs, place orders accurately, and reduce waste by 10%
- Help mentor 15 or more new or existing employees on selling strategies, customer relationship management, and advanced product knowledge
- Assist in elevating the inspection rating for food handling and cleanliness
Barista
BigFoot Java
08.2022 - 01.2024
- Memorized over 50 menu items and created custom drinks for 70-200 customers a shift
- Happily fulfilled customer orders including hot and cold drinks, seasonal offerings, and over 20 food items
- Provided friendly customer service and remained calm during periods of high volume
- Managed the cash flow operations and settled tills every shift
- Collected daily product information for accurate product ordering
Barista
Plateau Espresso
06.2022 - 08.2022
- Provided outstanding customer service to drive up window customers
- Created a variety of beverages from hot, cold, blended, energy drinks, milkshakes, and 10+ food items
- Worked independently with strong communication with other team members
- Kept up with cleaning standards and policies
- Managed cash flow operations of $1,000-10,000
Server
The Stockpot, Virginia Beach
12.2021 - 04.2022
- Served food and alcoholic beverages including wine, craft beer, and custom cocktails to 100-200+ guests/night
- Maintained a clean and organized area by constantly wiping down surfaces, replenishing fresh ingredients, and loading and unloading dishes
- Welcomed guests with a smile ensuring they were promptly seated and served
- Quickly and kindly resolve any issues with priority
Bartender/Server
Stout Irish Pub
06.2019 - 11.2021
- Served lunch and dinner to 50 to 100 guests per shift
- Memorized over thirty menu items and rotating specials to give customized recommendations to guests
- Successfully resolved conflict resulting in guest satisfaction 100% of the time
- Warmly greeted new and returning guests and developed relationships resulting in guest loyalty
- Maintain an enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employees safety and guest satisfaction
Barista
Starbucks
09.2017 - 04.2019
- Created customized beverages for 200+ customers a day while maintaining speed and beverage quality
- Memorized over 50 menu items
- Built outstanding rapport with new and returning customers to promote the company's mission and values
- Accurately managed cash flow operations of $2,000-$4,000 per shift
- Optimized workflow by maintaining a clean and organized work space
- Collaborated with 4-10 employees each shift to strategize and excite exceeding company performing metrics
- Uphold company policy by diffusing volatile customer interactions calmly and courteously
Education
Graduate -
Olympic High School
Bremerton, WA03.2013
Skills
- Customer Relationship Management
- Strong Interpersonal Skills
- Analytical Problem Solving
- Leadership Development
- Organized Calendar Management
- Inventory Control Management
- Consistent Reliability
- Collaborative Teamwork
- Espresso machine operation
- Product upselling
Accomplishments
Partner of the Quarter - Starbucks 2024
Timeline
Shift Supervisor
Starbucks
03.2024 - Current
Barista
BigFoot Java
08.2022 - 01.2024
Barista
Plateau Espresso
06.2022 - 08.2022
Server
The Stockpot, Virginia Beach
12.2021 - 04.2022
Bartender/Server
Stout Irish Pub
06.2019 - 11.2021
Barista
Starbucks
09.2017 - 04.2019
Graduate -
Olympic High School
Similar Profiles
Rylie GriffinRylie Griffin
Barista Shift Supervisor at StarbucksBarista Shift Supervisor at Starbucks
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Sofie MiuraSofie Miura
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Haley LongHaley Long
Barista at StarbucksBarista at Starbucks
Cody JenkinsCody Jenkins
Landscape Worker at Neighbors HouseLandscape Worker at Neighbors House