Tawny Green
Lucerne Valley,CA
Summary
Resourceful and steady entry-level professional seeking remote customer support work. Known for clear communication, patience under pressure, and the ability to follow structured instructions closely. Motivated to build long-term stability in a remote environment while growing skills in customer service and digital communication systems. Motivated to build long-term remote career stability. Comfortable in structured environments that rely on training, procedures, and consistent communication. Focused on reliability, growth, and contributing positively to team-based customer service roles.
Overview
21
21
years of professional experience
Work History
Independent Support Coordinator
Self Employed Services
Lucerne Valley, CA
03.2016 - Current
- Remote / Personal & Community Assistance
- Assisted individuals with everyday problem-solving and communication needs
- Handled tasks requiring patience, clarity, and step-by-step guidance
- Demonstrated reliability in completing responsibilities independently
- Maintained respectful and calm communication in all interactions
- Coordinated support plans for individuals with disabilities, ensuring tailored services meet unique needs.
- Facilitated communication between clients and service providers to enhance support outcomes.
- Developed and implemented individualized service strategies to promote client independence and well-being.
- Conducted regular assessments of client progress, adjusting plans to improve effectiveness and alignment with goals.
- Mentored new support coordinators, sharing best practices and enhancing team knowledge base.
- Streamlined documentation processes to ensure compliance with regulatory requirements and improve efficiency.
- Advocated for clients' rights, navigating complex systems to secure necessary resources and services.
- Collaborated with multidisciplinary teams to coordinate comprehensive care, fostering holistic approaches to client challenges.
- Collaborated with interdisciplinary teams to develop comprehensive support plans addressing various aspects of client wellbeing.
- Implemented innovative strategies to enhance the quality of life for individuals receiving independent living support services.
- Managed caseloads efficiently, prioritizing tasks based on urgency and importance while maintaining excellent time management skills.
- Navigated complex systems of community resources, connecting clients with appropriate services that best met their needs.
- Streamlined service delivery for better efficiency with thorough monitoring and evaluation of support plans.
- Promoted a culture of continuous improvement by actively seeking feedback from clients, families, and colleagues on program effectiveness.
- Provided crisis intervention when necessary, coordinating appropriate resources to address urgent client needs.
- Assisted clients in developing self-advocacy skills to empower them in making informed decisions about their lives.
- Evaluated the effectiveness of existing supports in meeting clients'' goals through regular reviews and adjustments as needed.
- Maintained accurate and up-to-date documentation on client progress, ensuring compliance with regulatory requirements.
- Identified areas for improvement in client care through regular assessments and implemented necessary changes.
- Ensured client confidentiality and privacy were maintained at all times, adhering to strict ethical standards and legal requirements.
- Collaborated with interdisciplinary teams to ensure comprehensive support for clients.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Researched best practices and developed strategies to improve program outcomes.
- Collaborated with community members to develop and implement service initiatives.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Enhanced client satisfaction by effectively coordinating support services tailored to individual needs.
- Developed strong relationships with clients, families, and service providers, fostering trust and open communication.
- Coordinated timely interventions by collaborating closely with healthcare professionals during critical moments in clients'' lives.
- Conducted regular home visits to monitor client safety and provide ongoing support as needed.
Property Caretaker
Self-employeed
Lucerne Valley, CA
02.2015 - Current
- Conducted regular inspections to identify issues, coordinating timely repairs and maintenance services.
- Developed effective strategies for landscaping and outdoor care, enhancing property aesthetics and value.
- Implemented preventative maintenance schedules, reducing emergency repair incidents and prolonging asset lifespan.
- Trained new staff on operational procedures, fostering a culture of safety and efficiency in property management.
- Streamlined communication processes with tenants to address concerns promptly, improving tenant satisfaction levels.
- Performed minor repairs as needed by utilizing a diverse skill set in areas like carpentry, plumbing, electrical work, painting.
- Addressed maintenance needs for multiple properties quickly for smooth, professional tenant support.
- Landscaped grounds and maintained appearance by mowing lawns, trimming hedges and planting flowers and shrubs.
- Maintained smart property exteriors by cleaning and repairing gutters, windows and doors.
- Managed supplies and equipment inventories and replenishments to meet operational needs.
- Built positive professional tenant relationships for high satisfaction levels.
- Supervised contractors during on-site projects, ensuring work quality met or exceeded expectations.
- Performed minor repairs, including painting, replacing lightbulbs and repairing plumbing, for safe tenant facilities.
- Inspected facilities' conditions and implemented corrective repairs to maintain safety and use.
- Provided exceptional customer service to tenants while addressing inquiries or concerns related to the property''s upkeep.
- Implemented energy-efficient solutions for reduced utility expenses and increased environmental sustainability.
- Conducted thorough move-in and move-out inspections, ensuring accurate documentation of property conditions.
- Educated personnel on safety regulations for compliance with property rules.
- Reduced overall property maintenance costs with preventive measures and regular inspections.
- Enhanced security measures on the properties by installing effective surveillance systems or coordinating patrols when necessary.
- Resolved tenant complaints quickly and courteously to maintain satisfaction.
- Streamlined facilities management tasks for improved property upkeep and tenant experience.
- Engaged local law enforcement for reliable support in safety and security emergencies.
- Maintained detailed records of all maintenance activities, facilitating proper budgeting and planning efforts.
- Optimized space utilization within the property through efficient organization strategies tailored to the needs of each site.
- Observed security systems and responded to security breaches quickly for prompt emergency support.
- Ensured compliance with local ordinances by keeping properties up-to-date on safety regulations and code requirements.
- Developed strong relationships with local businesses, fostering positive partnerships beneficial for both parties involved.
- Spearheaded seasonal preparations such as winterizing plumbing systems or conducting summer landscaping updates.
- Improved property curb appeal with well-maintained landscaping and regular exterior maintenance.
- Managed routine cleaning schedules, contributing to a consistently clean and welcoming living environment for tenants.
- Coordinated with property owners to prioritize repairs, upgrades, and renovations in alignment with their goals.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Managed day-to-day property maintenance, ensuring high standards of cleanliness and functionality.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Supervised supplies in inventory and submitted reorder requests.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Cell Leader/CNC Machine Operator
Diversified Machines, Inc.
Howell, MI
08.2005 - 04.2007
Education
GED - In Progress – Documentation Needed for Enrollment
Skills
Clear written and verbal communication
Calm and composed problem-solving approach
Strong listening and attention to detail
Ability to follow scripts, workflows, and procedures
Smartphone and basic digital tool proficiency
Reliable independent work habits
Quick learner in training-based environments
Timeline
Independent Support Coordinator
Self Employed Services
03.2016 - Current
Property Caretaker
Self-employeed
02.2015 - Current
Cell Leader/CNC Machine Operator
Diversified Machines, Inc.
08.2005 - 04.2007
GED - In Progress – Documentation Needed for Enrollment
Availability
Flexible availability including mornings, afternoons, evenings, and weekends depending on scheduling needs.