Tawny Killa
Brainerd Lakes Chamber of Commerce
Brainerd,MN
4
years of professional experience
Detail-oriented Visitor Services Coordinator known for enhancing visitor engagement and operational efficiency. Proficient in analytical thinking and professional communication, ready to drive impactful connections and improve overall visitor satisfaction.
Work History
Visitor Services Coordinator
2 Years 10 Months- Coordinated visitor inquiries, providing information about local attractions and events.
- Developed and maintained relationships with tourism partners to enhance visitor experiences.
- Assisted with planning and executing special events to attract and engage visitors at welcome center location.
- Assisted with engaging with vendors to identify and integrate popular products into store selection, driving customer interest.
- Continued to keep the floor stocked
- Maintained an organized and updated visitor guide rack to enhance resource accessibility for visitors.
- Coordinated member services by responding to needs and updating information for accurate community engagement.
- Delivered comprehensive new member packets to enhance member understanding of benefits and staff roles. Fostered connections with board members to support business growth and promote advertising opportunities.
Floor Manager; Diamond Consultant
1 Year 3 Months- Supervised daily operations of retail floor, ensuring optimal customer service and product presentation.
- Trained staff on best practices for sales techniques and inventory management.
- Achieved client satisfaction by providing tailored jewelry recommendations aligned with event themes. Drove collaboration with vendors to develop products that met client specifications.
- Diagnosed issues and performed repairs on returned merchandise. Assisted with warranty checks and executed necessary repairs.
- Facilitated transfer processes by receiving and dispatching inventory to other stores.
- Managed opening and closing tasks to maintain a seamless workflow and enhance customer experience.
- Arranged and replenished inventory displays to optimize customer accessibility.
Education
High School Diploma
Skills
Cross-Functional Team Collaboration
Client & Customer Relations
Critical Thinking & Problem Solving
Detail-Oriented Project Support
Professional Written & Verbal Communication
Member & Community Engagement
Attention to Detail
Analytical thinking
Professionalism
Languages
English
Native or Bilingual
Timeline
Visitor Services Coordinator
Brainerd Lakes Chamber of Commerce
08.2023 - CurrentRead More
Floor Manager; Diamond Consultant
Riddles Jewelry
04.2022 - 07.2023Read More
Crosby-Ironton High School
High School Diploma
Read More