Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Tawny Killa

Brainerd Lakes Chamber of Commerce
Brainerd,MN
4
years of professional experience

Detail-oriented Visitor Services Coordinator known for enhancing visitor engagement and operational efficiency. Proficient in analytical thinking and professional communication, ready to drive impactful connections and improve overall visitor satisfaction.

Work History

Visitor Services Coordinator

2 Years 10 Months
Brainerd Lakes Chamber of Commerce | 08.2023 - Current
  • Coordinated visitor inquiries, providing information about local attractions and events.
  • Developed and maintained relationships with tourism partners to enhance visitor experiences.
  • Assisted with planning and executing special events to attract and engage visitors at welcome center location.
  • Assisted with engaging with vendors to identify and integrate popular products into store selection, driving customer interest.
  • Continued to keep the floor stocked
  • Maintained an organized and updated visitor guide rack to enhance resource accessibility for visitors.
  • Coordinated member services by responding to needs and updating information for accurate community engagement.
  • Delivered comprehensive new member packets to enhance member understanding of benefits and staff roles. Fostered connections with board members to support business growth and promote advertising opportunities.

Floor Manager; Diamond Consultant

1 Year 3 Months
Riddles Jewelry | 04.2022 - 07.2023
  • Supervised daily operations of retail floor, ensuring optimal customer service and product presentation.
  • Trained staff on best practices for sales techniques and inventory management.
  • Achieved client satisfaction by providing tailored jewelry recommendations aligned with event themes. Drove collaboration with vendors to develop products that met client specifications.
  • Diagnosed issues and performed repairs on returned merchandise. Assisted with warranty checks and executed necessary repairs.
  • Facilitated transfer processes by receiving and dispatching inventory to other stores.
  • Managed opening and closing tasks to maintain a seamless workflow and enhance customer experience.
  • Arranged and replenished inventory displays to optimize customer accessibility.

Education

High School Diploma

Crosby-Ironton High School | Crosby, MN | 05-2017

Skills

Cross-Functional Team Collaboration
Client & Customer Relations
Critical Thinking & Problem Solving
Detail-Oriented Project Support
Professional Written & Verbal Communication
Member & Community Engagement
Attention to Detail
Analytical thinking
Professionalism

Languages

English
Native or Bilingual

Timeline

Visitor Services Coordinator

Brainerd Lakes Chamber of Commerce
08.2023 - CurrentRead More

Floor Manager; Diamond Consultant

Riddles Jewelry
04.2022 - 07.2023Read More

Crosby-Ironton High School

High School Diploma
Read More
Tawny Killa