Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tawny Montoya

Firestone,CO

Summary

Dynamic professional with a proven track record in customer service and team leadership at Soul Stone Tattoo Shop. Skilled in time management and decision-making, I excel at building strong client relationships and enhancing operational efficiency. Committed to delivering exceptional experiences while effectively managing appointments and social media presence.

Overview

9
9
years of professional experience

Work History

Manager

Soul Stone Tattoo Shop
03.2021 - Current


  • Preparing workspaces for artist
  • Scheduling appointments for the owners/head artist
  • Assisting with studio operation
  • Social media manager for head artist
  • Record keeping
  • Building relationships with costumers

Sales Representative

State Farm
07.2019 - 03.2021


  • Securing new clients and servicing current policyholders
  • Managing client records
  • Preparing contracts
  • Troubleshooting customer queries
  • Building relationships with costumers

Administrative Assistant

State Farm
06.2017 - 05.2019


  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Calling underwriting for representatives
  • Maintaining the office and front desk
  • Occasionally answering customers questions
  • Doing side work for representatives

Front Desk

Gold's Gym
03.2017 - 06.2017


  • Greeting gym members
  • Making members protein shakes
  • Maintaining the bathrooms
  • Re-racking weights and helped with cleaning gym equipment
  • Selling gym memberships

Hostess

Red Robin
11.2016 - 03.2017
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Hostess

Texas Roadhouse Restaurant
06.2016 - 11.2016
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeting and seating customers
  • Answering phones for call-ahead and to-go orders
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Education

High School Diploma -

Frederick High School
Frederick, CO
05-2016

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager

Soul Stone Tattoo Shop
03.2021 - Current

Sales Representative

State Farm
07.2019 - 03.2021

Administrative Assistant

State Farm
06.2017 - 05.2019

Front Desk

Gold's Gym
03.2017 - 06.2017

Hostess

Red Robin
11.2016 - 03.2017

Hostess

Texas Roadhouse Restaurant
06.2016 - 11.2016

High School Diploma -

Frederick High School

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