Tawny White
Gulfport,MS
Summary
Dynamic and results-oriented professional with extensive experience at Home Depot, excelling in problem resolution and computer proficiency. Expert in fostering customer loyalty through empathetic service and building strong relationships, demonstrated by mentoring roles and streamlining operations for efficiency. Proven track record in enhancing customer satisfaction and operational productivity.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Home Depot
02.2021 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Head Cashier
Home Depot
02.2021 - 02.2023
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led cashiers and associates in providing thoughtful customer service.
Bookkeeper
Home Depot
02.2021 - 02.2023
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Input financial data and produced reports using Software.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Sales Specialist
Home Depot
02.2021 - 02.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
Education
Cosmetology - Hair, Nails, & Redken Color Course
Meridian College
Sarasota, FL05.2012
High School Diploma - General Studies
Southside High School
Muncie, IN06.2005
Skills
- Problem Resolution
- Computer Proficiency
- Professional telephone demeanor
- Appointment Scheduling
- Prioritization
- Building rapport
- Office equipment proficiency
- Multi-line phone talent
- Critical Thinking
Timeline
Customer Service Representative
Home Depot
02.2021 - 02.2023
Head Cashier
Home Depot
02.2021 - 02.2023
Bookkeeper
Home Depot
02.2021 - 02.2023
Sales Specialist
Home Depot
02.2021 - 02.2023
Cosmetology - Hair, Nails, & Redken Color Course
Meridian College
High School Diploma - General Studies
Southside High School