TAWRENCE SMITH
Frisco,TX
Summary
Cloud DevOps Engineer with a Top Secret (TS/SCI) security clearance and 20 plus years of Information Technology experience. . Skilled at troubleshooting, designing and implementing cloud-based solutions according to best practices and standards. Accustomed to working with cross-cultural, global teams. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cloud DevOps Engineer position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer
Amazon Web Services
03.2022 - Current
- Supports Customers of Deployment - Containers profile that includes Amazon Elastic Kubernetes Service (EKS), Amazon Elastic Container Service (ECS) and more.
- Primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat
- Apply advanced troubleshooting techniques to provide tailored solutions for customers and drive customer interactions by thoughtfully working with customers to determine root cause analysis.
- Experience and familiarity with different AWS services to include IAM, EC2, ECR, S3, AWS CloudFormation, ECS, EKS, VPC, AWS Fargate, auto-scaling, ALB/NLB and more.
- Experience and familiarity with open-source tools like Terraform, Docker, Kubernetes (DevOps)
System Support Systems Specialist
Assistance Brigade, U.S. Army Active Duty
10.2000 - 02.2022
- Trained US and coalition forces on lower terrestrial communications equipment in Iraq and Afghanistan
- Provided technical assistance and support for incoming queries and issues related to Local Area Networks (LAN) and Wide Area Networks (WAN) and technical related applications
- Conducted monthly training for geographically dispersed unit; resulted in 98% mastery rate for operators on all newly assigned equipment received from United States Special Forces
- Lead a team of 16 communication, programming, and network specialists to provide support for 534 users.
Education
B.S - Network Operations and Security
Western Governors University
Salt Lake City, UT09.2021
Skills
- AWS
- Elastic Kubernetes Service
- Linux Experience
- Docker Experience
- Troubleshooting
- AWS Cloud Formation
- US Security Clearance
Certification
AWS| Solutions Architect Associate, Certified Cloud Practitioner 06/2022 CISCO | Cisco Certified Networking Associate 07/2021 COMPTIA| Security + CE| Network+ | A + 03/2019 COMPTIA| Project + | Cloud Essentials 05/2020 Linux Profession Institute | Linux Essentials 12/2020 AXELIOS| ITILv4 04/2020 MICROSOFT| AZ-900 Azure Fundamentals 01/2022 U.S. Army | Total Army Instructor Course 09/2019 U.S. Army | Equal Opportunity Certified 06/2011 U.S. Army | Public Key Infrastructure Enhanced Trusted Agent 02/2019
Timeline
Cloud Support Engineer
Amazon Web Services
03.2022 - Current
System Support Systems Specialist
Assistance Brigade, U.S. Army Active Duty
10.2000 - 02.2022
B.S - Network Operations and Security
Western Governors University
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